Technology Support Technician II

Title: Technology Support Technician II Requisition ID: 146875 Location: Phoenix, AZ, US, 85040 Category: Information Systems Share this Job Why You Should Apply For This Job Why You Should Apply for This Job At Freeport-McMoRan, we are committed to providing employment that recognizes excellence and encourages safe production, with a culture supported by our core values. Here, you’ll find a collaborative environment where safety is a top priority. Apply Today! Where You Will Work Our global headquarters is in Phoenix, Arizona. Several hundred employees support our operations in finance, human resources, health and safety, information technology, planning and more. This position requires work to be performed in-person at our Collaboration Hub in Phoenix. The Hub provides an open, flexible workspace for individuals and teams to come together for various business needs. Amenities at the Hub include a working café, phone booths and meeting rooms with technology tools for virtual and in-person collaboration. Phoenix is the capital of the Grand Canyon State and enjoys mostly bright skies throughout the year. It is great place to live and work if you enjoy the outdoors, sports, concerts, the arts and other big city amenities or technology. What You Will Do Under general supervision, provide support to a wide range of technologies used in Corporate Mine Operations, including Command Center and Remote Operations environments. May instruct other technicians in problem diagnosis, troubleshooting techniques, and repair procedures, as well as provide network infrastructure support with a strong emphasis on data communication systems, mining technology, reliability, monitoring and production systems, network clients, 2-way radios, and others. Provide second-level end-user support by responding to Help Desk requests, assisting users with common issues, and helping promote appropriate use of technology within company and IS policies. In this roleassist in troubleshooting to diagnose and correct mine technology problems and escalate more complex or advanced problems to senior staff or specialized teams to minimize downtime. As the Technology Support Technician IISupport the installation and basic maintenance of IT hardware used for fleet management, safety systems, operational support equipment, network clients, and 2-way radios by following guidelines and direction from senior team members.Perform preventative maintenance on supported technology, including all associated hardware, while maintaining accurate documentationMaintain working technical knowledge of supported hardware and software Follow approved procedures for hardware and software deployment, ensuring installations, updates, and configurations align with company standards and are completed efficiently using available toolsAssist with the creation and upkeep of technical documentation, including updating existing Standard Operating Procedures and recording support activities related to technology maintenanceProvide peer assistance and share knowledge with team members, including helping new staff understand basic procedures and support processesPerform other duties as required. What You Bring To Freeport Four (4) years of experience in supporting and maintaining onboard technologies in mining or similar industrial environments AND one technical certification relevant to the role. OR Six (6) years of experience in supporting and maintaining onboard technologies in mining or similar industrial environments.Must be customer service-oriented and possess good organizational skills.Ability to work weekends, holidays, rotating shifts and both scheduled and unscheduled overtime as business dictates.Advanced knowledge of technologies and processes used in the roleExperience mentoring/training other team members and owning role-related tasksProficient in the skills of problem solving and integrity/dependabilityFunctional skills of communication, teamwork, and influence/persuasionFunctional skills of self-management, driving for results, flexibility, confidence/stress tolerance, and maturation/commitmentFunctional skills in client partnership/focus, process improvement/quality, business acumen, and organizational awarenessFunctional skills in leadership of people and visionary leadershipNominal skill in planning/project managementFunctional skills of operations, client support, solution implementation, and securityNominal skills in design/engineering and requirements analysisProficiency in Microsoft Office Word, Excel and OutlookAbility to develop and maintain awareness of occupational hazards and safety precautions; skilled in following safety practices and recognizing hazards. Preferred Qualifications Ability to be on an On-Call support rotation for supportMay be required to work a non-standard schedule which may include shift work (other than day shift) in a 24/7/365 operationHigh School diploma or GEDAssociate’s degree in information technology or related fieldBachelor’s degree in MIS/IT related fieldCompTIA Network+ or equivalent certification preferredRajant, Cisco or similar network certification What We Offer You The estimated pay range for this role is currently $32.00 - $43.00/hour. This range reflects base salary only and does not include bonus payments, benefits or retirement contributions. Actual base pay is determined by experience, qualifications, skills and other job-related factors. This role is eligible for additional discretionary and incentive payment considerations based on company and individual performance. More details will be shared during the hiring process. Click here to view a sample of Total Rewards Estimate for this role. Affordable medical, dental and vision benefits Company-paid life and disability insurance 401(k) plan with employer contribution/match Paid time off, paid sick time, holiday pay, parental leave Tuition Assistance Employee Assistance Program Discounted insurance plans for auto, home and pet Internal progression opportunities Learn more about our competitive and comprehensive benefits package! What We Require Freeport-McMoRan promotes a drug/alcohol-free work environment using mandatory pre-employment drug testing as allowed by applicable laws. Equal Opportunity Employer Please be advised Freeport-McMoRan will never request payment for job-related expenses from applicants. If you receive any suspicious emails, please disregard them, and report the incident to HRSC@fmi.com. Nearest Major Market: Phoenix Job Segment: Help Desk, Information Technology, Technical Support, Cisco, Testing, Technology