Technician II
About the Role
The Remote Hands Technician II will assist all Digital Realty customers by providing “best in class” customer and technical support. This role involves working with and supporting all customer demands, including racking and stacking of equipment, cabling, cross connects, and more. Internally, the technician will collaborate with various teams to ensure timely installations and a positive customer experience. The primary responsibility is responding to Customer Requests within the Service Level Agreement time frame, while also assisting the Operations Team in maintaining 100% uptime for all customers.
Responsibilities
- Perform Remote Hands services tracked through the Digital Realty ticketing system, including:
- Equipment Rack and Stack
- Cable, terminate, and dress fiber or copper network cabling
- Assist customers with hardware and software issue diagnosis
- Power cycling of customer equipment
- Cabinet/cage audits
- Blade/Card, Memory, Hard Drive, and Transceiver installations or removal
- Testing and troubleshooting of copper and fiber optic circuits
- Migrations of equipment, power, or networking devices
- Shipping and Receiving of packages
- Receive, install, and test customer and internal cross connects
- Use power and hand tools (e.g., screwdrivers, drills, wire strippers, punch down tools)
- Provide timely customer and internal updates using a computer-based ticketing system
- Perform and document inventory verification/counts
- Adhere to Standard Operating Procedures
- Maintain overall Data Center cleanliness and appearance
- Work flexible shift schedules
- Report to the facility within a 1-hour average for emergency assistance as needed
Requirements
- 3+ years of experience in Telecommunications or Data Center related field
- Understanding of telecom structured cabling standards
- Understanding of network device deployment
- Ability to communicate written and verbally
- Work flexible shift schedules
- Provide rotational on-call coverage
- Use of industry-standard test equipment
- Troubleshooting and root cause analysis skills
- Professional business communication and interpersonal skills
- General knowledge of AC/DC electrical theory
- Understanding of Building Management System (BMS) and Branch Circuit Monitoring System (BCMS)
- Experienced in Microsoft Office Suite (Access, PowerPoint, Word, Outlook, Explorer) and/or equivalents
- Lift and handle up to 50 pounds
- Bend, stoop, and stretch as required for placement and retrieval of network devices, materials, or equipment
- Work under a raised data center floor
- Climb ladders (up to 16 feet) to reach plenum spaces
Qualifications
- CompTIA A+ / Net + Certification preferred
Pay
Compensation range: $38.00-$40.50 per hour.
Benefits
- Medical, dental, vision, life and AD&D insurance
- 401k match
- Disability benefits
- Wellness and education benefits
- Employee stock purchase plan
- Paid time off
- Holidays
Training and Development
Join our Data Center Operations team and gain the support to succeed from day one. Our onboarding program prepares you to contribute meaningfully right away, with clear career pathways and continuous training to fuel your long-term growth. From onboarding to specialized development, we equip you with the skills and opportunities to make a lasting impact in operations.
Health and Safety
Safety is critical to everything we do at Digital Realty. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty, safeguarding lives, protecting assets, and securing data.