Technician I - Networking

About the role

Technician I - Networking is an entry-level technical role responsible for the installation, testing, maintenance, and support of structured cabling and low-voltage network infrastructure. Working under the direct supervision of a Lead Technician, this position reviews and implements installation plans, blueprints, and project documentation to ensure high-quality network and communications system installations. The Technician I is expected to perform hands-on installation activities, maintain safety and quality standards, provide exceptional customer service, and contribute to successful project completion through attention to detail, teamwork, and problem-solving.

Responsibilities

• Install, terminate, label, test, certify, and document copper and fiber optic cabling systems in accordance with project specifications, industry standards, and company best practices.
• Install and support structured cabling infrastructure, including data networks, wireless systems, CCTV, access control, audiovisual (AV), and unified communication systems.
• Install network racks, cabinets, patch panels, cable management systems, ladder rack, and other telecommunications infrastructure.
• Perform cable pulls and ensure proper routing, support, separation, securing, and labeling of all cabling components.
• Review and interpret project documentation, including floor plans, reflected ceiling plans, wall elevations, conduit layouts, signal flow diagrams, cable schedules, and installation drawings.
• Work closely with the Lead Technician to understand project requirements, installation plans, schedules, milestones, and customer expectations.
• Complete installations, testing, troubleshooting, and service work professionally while maintaining high standards of workmanship and attention to detail.
• Utilize basic knowledge of copper, fiber, audio, video, and control cable termination techniques, as well as networking, cable length restrictions, and link loss principles.
• Assist with rack buildouts, equipment mounting, power distribution, ventilation, cable management, and network equipment installations.
• Maintain accurate project documentation, including test results, as-built drawings, daily reports, packing slips, safety checklists, and timecards.
• Communicate project progress, concerns, open items, and potential installation challenges to the Lead Technician and project team, while helping identify practical solutions in the field.
• Provide exceptional customer service and interact professionally with customers, contractors, and other project stakeholders at all times.
• Maintain a clean, organized, and safe work environment, following all company safety policies, quality standards, OSHA requirements, and construction site regulations.
• Operate effectively in a variety of environments, including construction sites, corporate offices, data centers, healthcare facilities, and other customer locations.
• Travel and work overtime as needed to support project requirements and perform other duties as assigned.

Required Qualifications

• 1-3 years of experience in structured cabling, low-voltage systems, networking infrastructure, or a related technical field.
• Experience installing, terminating, testing, and troubleshooting Cat5e/Cat6 and fiber optic cabling.
• Experience installing telecommunications infrastructure, including racks, cabinets, patch panels, and cable management systems.
• Ability to read and interpret construction drawings, floor plans, cable schedules, and installation documentation.
• Basic knowledge of networking infrastructure, cabling standards, termination techniques, and testing procedures.
• Strong customer service, communication, problem-solving, and teamwork skills.
• Valid driver's license with a clean driving record and ability to pass background screening requirements.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.

Preferred Qualifications

• 2-5 years of experience in structured cabling, networking, telecommunications, security, AV, or other low-voltage technologies.
• Post-secondary education, technical certification, or trade training in Networking, Telecommunications, Electronics, Electrical Technology, or a related field.
• Experience with CCTV, access control, wireless, audiovisual, nurse call, RTLS, or unified communications systems.
• Industry certifications such as BICSI, Fiber Optic Technician, OSHA, Fall Protection, Lift Operator, or similar credentials.
• Experience working in enterprise, healthcare, education, government, or data center environments.
• Strong technical troubleshooting, documentation, and communication skills with the ability to learn new technologies quickly.

Physical Demands

• Regularly required to stand, climb, walk, sit, push, pull, squat, crawl, and stoop.
• Regularly required to use hands to finger, handle, feel objects, and type on keyboard; reach with hands and arms; talk and hear.
• Specific vision abilities required include close vision, distance vision, depth perception, and the ability to adjust focus.
• Use of power tools will be required.
• Must occasionally lift and/or move up to 50 pounds.
• May be required to work at heights over 1.8m (6 feet).

Working Conditions

• Will be exposed to outdoor weather conditions and work on job sites.
• May be required to travel to and from job site locations.
• May work in a typical office environment.
• Occasionally exposed to construction equipment.
• Noise level is usually moderate.
• Confined space entry may be required.
• High work may be required.

Pay

$20 - $28 per hour

Schedule

This position generally works Monday-Friday, with overtime and on-call as needed.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• 401K with company match
• Life/AD&D/LTD
• Paid Vacation/Sick/Holidays
• Employee Assistance Program
• Pet Insurance