Technician I, Field Ops - Residential

About the Role

We are seeking a skilled and customer-focused Technician I, Field Ops—Residential, to join our team at Ezee Fiber. In this role, you will be responsible for installing and activating fiber services at customer premises, ensuring high-quality service delivery and customer satisfaction. This is a position that is ideal for individuals eager to grow their technical skills in a fast-paced environment.

Responsibilities

• Install fiber services at customer homes, including termination, splicing, and testing.
• Install, configure, and troubleshoot Customer Premise Equipment (CPE).
• Manage work orders independently, meet SLAs, and document job details.
• Perform splicing and identify faults using fiber loss testing.
• Maintain inventory of tools and fiber components.
• Provide professional service and educate customers on fiber technology.
• Follow safety protocols and company policies during all field operations.

Qualifications

• High school diploma or equivalent; technical certifications in fiber optics are a plus.
• Minimum of six (6) months to two (2) years of experience or training in fiber splicing and troubleshooting.
• Basic understanding of fiber optic systems and customer premises equipment.
• Strong attention to detail and willingness to learn.
• Ability to work outdoors in various weather conditions and perform physical tasks.
• Good communication skills and a team-oriented mindset.
• Valid driver's license and clean driving record.
• Flexibility to work evenings, weekends, and holidays, and on call as needed.

Physical Requirements

• Work outdoors in various weather conditions, including extreme heat, cold, rain, or wind.
• Stand, walk, bend, stoop, and kneel for extended periods of time.
• Lift, carry, push, or pull objects weighing up to 20 pounds as needed.
• Tolerate exposure to noise, dust, fumes, and uneven or slippery surfaces.
• Wear required personal protective equipment (PPE) during all applicable tasks.

Travel Requirements

Standard daily travel to assigned territories is required for this position (up to 30% of the time within a 10-mile radius).

Benefits

• Comprehensive medical, dental, and vision benefits
• Employee Assistance Program (EAP)
• 401(k) with company match
• Paid time off and other generous benefit programs
• Tuition reimbursement

Pay

USD $27.00 - USD $30.00 /Hr.