Technician I, Field Ops - Residential

About the role

We are seeking a skilled and customer-focused Technician I, Field Ops- Residential to join our team at Ezee Fiber. In this role, you will be responsible for installing and activating fiber services at customer premises, ensuring high-quality service delivery and customer satisfaction. This is a position that is ideal for individuals eager to grow their technical skills in a fast-paced environment.

Our Values

At Ezee Fiber, our success is built on delivering Speed, Simplicity, and Service in everything we do. Guided by our core values of Integrity, Compassion, Accountability, and Collaboration, we empower our employees to do the right thing, support one another, take ownership of their work, and work together to deliver exceptional experiences for our customers and the communities we serve.

Responsibilities

• Install fiber services at customer homes, including termination, splicing, and testing.
• Install, configure, and troubleshoot Customer Premise Equipment (CPE).
• Manage work orders independently, meet SLAs, and document job details.
• Perform splicing and identify faults using fiber loss testing.
• Maintain inventory of tools and fiber components.
• Provide professional service and educate customers on fiber technology.
• Follow safety protocols and company policies during all field operations.

Requirements

• High school diploma or equivalent; technical certifications in fiber optics are a plus.
• Minimum of six (6) months to two (2) years of experience or training in fiber splicing and troubleshooting.
• Basic understanding of fiber optic systems and customer premise equipment.
• Strong attention to detail and willingness to learn.
• Ability to work outdoors in various weather conditions and perform physical tasks.
• Good communication skills and a team-oriented mindset.
• Valid driver’s license and clean driving record.
• Flexibility to work evenings, weekends, and holidays, and on call as needed.

Physical Requirements

• Daily analysis and interpretation of data, communication, and stationary work for significant portions of the day.
• Regular movement around the office and corporate campus.
• Frequent movement of up to 10 pounds and occasional movement of up to 25 pounds.
• Daily outdoor work in various weather conditions, including extreme heat, cold, rain, or wind.
• Extended periods of standing, walking, bending, stooping, and kneeling.
• Lifting, carrying, pushing, or pulling objects weighing up to 20 pounds.
• Tolerance for exposure to noise, dust, fumes, and uneven or slippery surfaces.
• Wearing required personal protective equipment (PPE) during all applicable tasks.

Travel Requirements

Standard daily travel to assigned territories is required for this position (up to 30% of the time within a 10-mile radius).

Benefits

• Competitive compensation package
• Comprehensive medical, dental, and vision benefits
• Employee Assistance Program (EAP)
• 401(k) with company match
• Paid time off and other generous benefit programs
• Tuition reimbursement

We are seeking candidates that are legally authorized to work in the United States without sponsorship.