Technician I

About the role

We are seeking a highly motivated and detail-oriented Technician I to join our dynamic team. As a Technician I, you will play a crucial role in ensuring the optimal functionality and cleanliness of our ice machines, providing top-notch customer service, and driving service success.

Responsibilities

• Install, clean, and maintain ice machines according to Easy Ice’s standard operating procedures
• Perform routine inspections and execute scheduled maintenance tasks under supervision
• Assist in troubleshooting issues and communicating effectively with customers and coworkers
• Document all actions taken during service visits accurately and maintain clear records of maintenance activities
• Manage truck stock and ensure timely and efficient service for customers
• Facilitate payment processing and assist in the proper shutdown or removal of equipment when necessary
• Maintain a clean, organized, and safe work environment in the shop

Requirements

• High school diploma or GED
• Vocational/Technical Training preferred
• 1-2 years of experience in a customer service-oriented technical role or equivalent combination of education and experience
• Previous experience with ice machines or HVAC maintenance is a plus
• Basic understanding of mechanical systems and electrical components related to ice machines
• Familiarity with troubleshooting techniques and standard repair practices
• Strong communication skills to interact with customers and team members
• Problem-solving abilities and a proactive approach to addressing issues
• Ability to manage time effectively and prioritize tasks

Qualifications

• Basic understanding of mechanical systems and electrical components related to ice machines or similar equipment
• Familiarity with troubleshooting techniques and standard repair practices
• Strong communication skills to effectively interact with customers and team members
• Problem-solving abilities and a proactive approach to addressing issues
• Ability to manage time effectively and prioritize tasks to ensure service calls are completed in a timely manner

Skills

• Basic understanding of mechanical systems and electrical components related to ice machines or similar equipment
• Familiarity with troubleshooting techniques and standard repair practices
• Strong communication skills to effectively interact with customers and team members
• Problem-solving abilities and a proactive approach to addressing issues
• Ability to manage time effectively and prioritize tasks to ensure service calls are completed in a timely manner

Benefits

• Competitive pay
• Company Vehicle & Cell Phone
• Excellent Medical/Dental/Vision/Group Life Insurance
• 401(k) Company Match
• PTO and Holiday Pay
• Fitness Membership Reimbursement
• Hands-on experience promoting a growth-oriented culture
• Personal growth opportunities encouraging employees to “think outside the box”
• Challenging and meaningful work fostering learning and development
• A fun, fast-paced company culture and work environment
• A collaborative team environment supporting and mentoring each other

Pay

Competitive pay based on experience and qualifications.

Schedule

Flexible shifts and adaptability to changing work schedules are required.