Technician I

About the role

Easy Ice provides an all-inclusive commercial ice machine subscription to business owners nationwide. As a Technician I, you’ll help restaurants, bars, hospitals, hotels, and other businesses ensure their ice machines operate reliably and efficiently. This role involves installation, preventative maintenance, servicing, and cleaning of ice machines, ensuring optimal functionality and customer satisfaction.

We invest in your professional development and well-being, offering a growth-oriented culture where your ideas are valued. Join a team that supports your physical, financial, and emotional well-being while delivering meaningful work in a collaborative environment.

Responsibilities

• Install, clean, repair, and maintain ice machines per Easy Ice standard operating procedures to ensure optimal performance and cleanliness.
• Perform preventative maintenance and routine inspections under the supervision of senior technicians.
• Troubleshoot issues and execute scheduled maintenance tasks to maximize customer retention and satisfaction.
• Communicate effectively with coworkers and customers to complete work orders on time and per company standards.
• Accurately document all service activities, including photos, forms, reports, and logs.
• Maintain proper truck stock to avoid unnecessary return trips and delays in customer service.
• Manage the pickup and delivery of ice as needed for service calls.
• Identify and report additional actions required to enhance customer satisfaction, such as parts replacement or equipment repairs.
• Facilitate accurate payment processing and assist in equipment shutdown or removal when necessary.
• Uphold vehicle cleanliness and organization, removing all ice and trash at the end of each shift.
• Maintain a clean, organized, and safe work environment in the shop by adhering to safety protocols.
• Leave every machine serviced in a condition that makes it easier for other technicians to follow.

Requirements

• High school diploma or general education degree (GED); vocational/technical training preferred.
• 1-2 years of experience in a customer service-oriented technical role or equivalent combination of education and experience.
• Previous experience with ice machines, HVAC maintenance, or similar equipment is a plus.
• Basic understanding of mechanical systems and electrical components related to ice machines or similar equipment.
• Familiarity with troubleshooting techniques and standard repair practices.
• Strong communication skills to interact effectively with customers and team members.
• Problem-solving abilities and a proactive approach to addressing issues.
• Ability to manage time effectively and prioritize tasks to complete service calls on time.
• Skills in maintaining organized records and documentation of service activities.
• Demonstrated track record of delivering high levels of customer satisfaction.

Skills

• High-energy individual with a positive attitude and strong commitment to customer satisfaction.
• Willingness to learn and adapt to new technologies and service protocols.
• Strong work ethic and dedication to continuous improvement in ice machine repair and maintenance.

Work Environment and Physical Demands

• Frequently required to stand, walk, sit, use ladders, and handle tools or equipment.
• Occasionally lift and/or move up to 75 pounds.
• Stand for extended periods (6+ hours per day).
• Drive a vehicle for up to 60% of working hours.
• Work flexible shifts and adapt to changing schedules.
• May be exposed to elevated noise levels in the work environment.

Benefits

• Competitive pay.
• Company vehicle and cell phone provided.
• Excellent medical, dental, vision, and group life insurance.
• 401k with company match.
• Paid time off (PTO) and holiday pay.
• Fitness membership reimbursement.
• Hands-on experience in a growth-oriented culture.
• Personal growth opportunities that encourage creative thinking.
• Challenging and meaningful work fostering learning and development.
• Fun, fast-paced, and collaborative team environment.