Technician, Field Service

About the role

A Field Service Technician will deliver high-quality installation, repair, and maintenance services for telecommunications products and services. The role involves direct interaction with customers to resolve technical issues and provide exceptional support.

Responsibilities

• Performs installations, disconnects, reconnects, add-ons, changes, and troubleshooting of telephone and high-speed Internet services at customer locations.
• Conducts thorough assessments and diagnoses technical issues related to internet, video, and telephone services.
• Works both outside and inside customer premises, regularly climbing ladders and working on rooftops.
• Drives company truck between office, home, warehouse, and work sites in a safe and courteous manner, following all laws and company policies.
• Interacts with customers in a professional and courteous manner, providing clear explanations of the features and functionality of installed products.
• Completes basic performance testing and setup of installed services, including PC, Local Area Network, and Voice over Internet Protocol telephone equipment, ensuring optimal functionality and customer satisfaction.
• Promotes Rise Broadband services to customers, generating new accounts, service upgrades, and additional service offerings.
• Adheres to company procedures, policies, and safety guidelines to ensure a safe and productive work environment.
• Maintains accurate records of work orders, service updates, and customer interactions.
• Works on regularly scheduled days as well as unscheduled days and/or beyond regular work hours due to customer or operational demands, as needed.

Requirements

• High school diploma or GED equivalent.
• Valid state driver's license and acceptable driving record in accordance with the Company's Motor Vehicle Policy.
• Excellent customer service, time management, and problem-solving skills.
• Working knowledge of PC and MS Office products.
• Ability to read and interpret technical information, such as repair manuals and parts books.
• Strong communication and interpersonal skills.
• Self-motivated and able to work independently with minimal supervision.
• Ability to lift and carry heavy objects, climb ladders, and work on rooftops as necessary.
• Flexibility to work on scheduled and unscheduled days, including beyond regular work hours, to meet customer and operational demands.
• Willingness to travel and provide service within the assigned geographic area.