Technician, Field Service

Location: Hartland, WI 53029

Requisition ID: 3375

About the role

The Field Service Technician will assist with field installations, system upgrades, warranty fieldwork and preventative maintenance contract/visits. Some projects will require working with a third‑party crew.

Responsibilities

• Travel to customer locations to install, start‑up, maintain, modify and troubleshoot equipment (up to 75% travel).
• Conduct all on‑site installation, repair, maintenance, and tasks per job order.
• Troubleshoot errors or technical problems, determine proper resolutions and provide recommendations.
• Determine replacement part requirements.
• Prepare detailed trip reports that identify issues, actions taken, and recommend next steps.
• Assist in the preparation and execution of factory acceptance tests and completion of punch lists to achieve shipping approvals as needed.
• Aid in the assembly, breakdown and crating of systems.
• Support field sales in account activities.
• Build and maintain lasting relationships with existing accounts.

Skills

• Demonstrated product knowledge obtained through experience and hands‑on training.
• Ability to think abstractly to address ambiguous or undefined problems.
• Strong relationship‑building skills with a diverse workforce.
• Capability to handle multiple projects simultaneously.
• Exceptional written and verbal communication.
• Strong analytical, organizational skills and attention to detail.
• Mechanical aptitude.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).

Qualifications

• High School Diploma or equivalent.
• Ability to read blueprints and plant layout drawings.
• 5+ years of field service experience with solid electrical and mechanical fundamentals.
• 6+ months experience as an Assembly Technician to learn basic principles of CMCO technology and processes (preferred).
• Valid driver’s license and ability to travel internationally.

Compensation

10% premium on Road Service hours.

Benefits

• 11 paid holidays.
• Vacation and paid sick time.
• Medical, dental, and vision insurance (effective day 14).
• 401(k) with company match.
• Paid parental leave.
• Tuition assistance.
• Disability insurance.

Company overview

Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions that move the world forward and improve lives. Products include hoists, crane components, precision conveyor systems, rigging tools, light rail workstations and digital power and motion control systems. The company serves commercial and industrial applications requiring safety and quality, and has been in business for almost 150 years.

Nearest major market: Waukesha; nearest secondary market: Milwaukee.