Technician, Facility Services, HVAC-Refrigeration

About the role

Installs HVAC and refrigeration systems, including ductwork, control panels, and building pneumatics. Configures and calibrates low ambient systems and direct digital controls to meet operational specifications. Interprets layout plans and schematics to ensure accurate system setup and compliance with building codes. Diagnoses and resolves mechanical, electrical, and refrigerant-related issues across commercial and industrial systems.

Responsibilities

• Implement preventive maintenance programs to extend equipment life and minimize downtimes.
• Maintain and repair rack systems, walk-ins, reach-ins, and supermarket refrigeration units.
• Ensure the proper operation of HVAC systems and Energy Management Systems by performing routine checks, identifying issues, and coordinating necessary maintenance or repairs under manager and training technician supervision.
• Use heavy machinery and adhere to OSHA standards and EPA 608 refrigerant handling protocols during all service activities.
• Conduct inspections and repairs in compliance with federal, state, and local HVAC/R regulations, including cold chain and indoor air quality requirements.
• Reclaim ozone-depleting refrigerants and ensure proper documentation of refrigerant usage.
• Lead field teams and mentor less-experienced Technicians and Apprentices on technical procedures and safety practices.
• Communicate effectively with customers to explain technical issues and service outcomes.
• Manage escalated service issues and coordinate with external service providers as needed.
• Receive and follow instructions from Managers and Training Technicians to perform assigned tasks accurately and efficiently.
• Assist in implementing training plans and operational procedures as directed by Managers and Training Technicians.
• Drive a company vehicle to complete service calls and manage operational needs within an assigned region.
• Participate in an on-call rotation to support business-critical needs outside of standard business hours. During assigned on-call periods, respond in a timely manner to incidents or requests and support issue resolution or appropriate escalation as needed.
• Coordinate service calls and manage workload using digital tools and scheduling systems.
• Track refrigerant levels, parts inventory, and vendor relationships to ensure resource availability.
• Submit warranty claims, expense reports, and work orders to support financial sustainability.
• Complete work assignments and priorities following directions and/or guidance from Manager or Training Technician in HVAC/R service by using HVAC/R policies, data, and resources.
• Maintain company vehicles in accordance with company policies and procedures, including coordinating and transporting vehicles for required maintenance.
• Safely operate motor vehicles, ensuring the vehicle has all required documents, and check fuel, water levels, brake condition, signals, and lights.
• Submit maintenance invoices for payment and verify the coverage and validity of vehicle insurance.
• Wear company uniform and badge in accordance with company policies and procedures.
• Lead and participate in teams by sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; and providing advice, feedback, and support.
• Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners.
• Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity.
• Embrace differences in people, cultures, ideas, and experiences to create an inclusive workplace.
• Deliver results while putting the customer first and make decisions based on reliable information.
• Drive continuous improvements, support others through change, and display curiosity and a desire to learn.

Requirements

• Option 1: Vocational or technical HVAC/R certification and 2 years’ experience in mechanical maintenance or construction-related field for commercial HVAC/R and building controls.
• Option 2: 4 years’ experience in mechanical maintenance or construction-related field for commercial HVAC/R and building controls or related field.
• Hold and maintain Type I and Type II or Universal Environmental Protection Agency certification for refrigerant handling.
• Where required, HVAC-R/Mechanical Journeyman license.
• Valid state-issued driver’s license and ability to pass motor vehicle report.
• Commercial driving record with no convictions for DUI, DWI, OUI within the last five (5) years.
• Commercial driving record with no more than two (2) moving violations in the last three (3) years.
• No preventable accidents while operating a commercial motor vehicle in the last three (3) years.
• No serious traffic violations, as defined by the Federal Motor Carrier Safety Regulations, while operating a commercial motor vehicle in the last three (3) years.

Preferred Qualifications

• Completion of a 2-year Vocational or Technical HVAC/R program.
• Experience using word processing, spreadsheet, email, and presentation software (e.g., Word, Excel, Outlook, PowerPoint).
• Mechanical license in city and/or state where job is located.
• Prior work experience reading blueprints, schematics, and wiring diagrams.
• Prior work experience using hand tools, power tools, and testing equipment.

Benefits

• Competitive pay and performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees for high school completion, bachelor's degrees, English Language Learning, and short-form certificates.

Pay

The hourly wage range for this position is $29.00 - $58.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances, based on schedule, facility, season, or specific work performed.

Primary location: 1621 NORTH BUSINESS 9, MORRILTON, AR 72110-4505, United States of America.