Technician C - FT-8115

About the Role

Technician C requires average mechanical knowledge and performs most mechanical tasks assigned, including brakes, rotors, fluid exchanges, oil changes, transmission, differential, cooling system maintenance, tire repair and replacement, and additional services like wiper blades and air filters. This role involves communicating with customers to educate them on preventive vehicle maintenance and may include courtesy services.

Responsibilities

• Perform work as outlined on repair orders with efficiency and accuracy, following supervisory direction and factory standards.
• Diagnose vehicle problems based on customer complaints and inspections.
• Examine assigned vehicles to determine if further safety or service work is required or recommended.
• Partner with the Center Manager regarding additional work, unnecessary work, or delays in repairs.
• Document all work performed and recommended.
• Road test vehicles as needed.
• Ensure customers' cars are kept clean and notify the manager of any damage.
• Maintain a neat, clean, and organized shop area.
• Account for and maintain all store-owned tools and manuals, returning them in proper condition.
• Comply with federal, state, and local regulations, including hazardous waste disposal and OSHA Right-to-Know.
• Operate tools and equipment safely and report any safety issues to management.
• Participate in organization-sponsored training programs.
• Perform other tasks as assigned.

Qualifications

• Minimum of two years of related experience and/or training, or equivalent combination of education and experience.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine tickets, notes, and correspondence.
• Effective communication skills to present information and respond to customer questions.
• Valid Driver's License.
• State Emission Certification (if applicable in your state).
• State Vehicle Inspector Certification (if applicable in your state).

Physical Demands / Work Environment

• Ability to work in cramped spaces, such as underneath vehicles.
• Upper body strength and stamina to use hand tools and secure fasteners.
• Fine motor skills for working with small fasteners.
• Vision to read diagrams, manuals, and emails, including color-coded wiring.
• Ability to work in fluctuating and extreme weather conditions.
• Must provide a toolbox with tools on-site.
• Required to sign a contract for the uniform policy and procedure plan.