Technician C - FT-208

About the role

Technician C requires average mechanical knowledge and performs most mechanical tasks assigned to them, including brakes, rotors, fluid exchanges, oil changes, transmission, differential, cooling system maintenance, repairing and replacing tires, and additional services such as wiper blades and air filters. The technician communicates with customers, educating them on necessary preventive vehicle maintenance, and may provide courtesy services, tire repair, and replacement.

Responsibilities

• Perform work as outlined on repair orders with efficiency and accuracy, following supervisory direction and factory standards.
• Diagnose vehicle problems based on customer complaints and inspection.
• Examine assigned vehicles to determine if further safety or service work is required or recommended.
• Partner with the Center Manager if additional work is needed, if the work outlined is not needed, or if repairs cannot be completed within the promised time.
• Document all work performed and recommendations.
• Road test vehicles as needed.
• Ensure customers' cars are kept clean.
• Notify the manager immediately of any damage that changes the appearance or condition of the vehicle.
• Keep shop areas neat, clean, and organized.
• Maintain and be accountable for all store‑owned tools and manuals, returning them to the proper place in the same condition as received.
• Understand and comply with federal, state, and local regulations, such as hazardous waste disposal and OSHA Right‑to‑Know, including company SOPs and guidelines.
• Operate all tools and equipment in a safe manner and report any safety issues immediately to management.
• Participate in organization‑sponsored training programs.
• Perform other tasks as assigned.

Qualifications

• Minimum of two years related experience and/or training, or an equivalent combination of education and experience.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine tickets, notes, and other correspondence.
• Ability to effectively present information and respond to customer questions.
• Valid driver’s license.
• State emission certification, if applicable.
• State vehicle inspector certification, if applicable.

Physical Demands & Work Environment

• Must have a toolbox with tools on site to perform the majority of services.
• Required to sign a contract with the company’s uniform policy and procedure plan.
• Ability to work in cramped spaces, such as underneath a jacked‑up automobile or in a lower bay.
• Upper‑body strength and stamina to use hand tools like hammers and wrenches and secure fasteners.
• Fine motor skills for working with small fasteners such as nuts, bolts, and washers.
• Vision to read diagrams, manuals, and emails; often required to work with color‑coded wiring.
• Ability to work in fluctuating and sometimes extreme weather temperatures.