Technician

Responsibilities

• Install Invisible Fence® Brand pet solutions each day.
• Setup, operate and maintain all assigned installation equipment.
• Maintain in good working order and cleanliness of all company vehicles and equipment assigned to Pet Solutions Technician and report any issues requiring additional maintenance to the Area Operations Manager (AM), General Operations Manager (GOM) or Assistant Operations Manager (AOM).
• Provide service for all Invisible Fence® Brand solutions.
• Effectively train pets to Invisible Fence® Brand solutions.
• Provide superior customer service by helping design and confirm solution layouts with customers, returning calls to the office regarding any customer concerns immediately, soliciting and collecting customer referrals and endorsement letters, and maintaining customers' home by providing a clean and neat installation/service.
• Always leave the customers’ home in a better condition, consistently delivering friendly, positive, and professional service at all times, including professional driving habits.
• Offer and sell additional solutions to consumers.
• Maintain Ambassador status for Invisible Fence® Brand by actively generating referrals, leads, and appointments with every customer contact.
• Collect all necessary paperwork and submit to AM, GOM or AOM in a timely manner.
• Collect all payments by submitting to Field Service Specialist (FSS) or through Blue Rover, prior to leaving client’s home.
• Report all serial numbers of products used during visits to FSS prior to leaving client’s home.
• Maintain proper inventory and stocking of products for service vehicles.
• Report any issues to customer and AM, GOM or AOM.
• Maintain proper documentation of all notes for customer visits and issues, including entering notes promptly when job concludes.

Qualifications

• A high school diploma or equivalent.
• One year of customer service experience.
• A valid driver's license, clear driving record, and driving skills.
• Outstanding verbal, written, and listening communications skills, including the ability to communicate with all levels of management, staff, and customers.
• Ability to perform well under pressure and time constraints and solve practical problems and deal with a variety of variables in situations where only limited standardization exists while maintaining a professional demeanor.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to read, write, speak, interpret English and effectively communicate sales or training requirements with customers accurately.
• Technical abilities necessary to use cellular phones (all electronic devices) for training services and recording notes.
• Ability to sit, stand, and walk on a regular basis.
• The Pet Solutions Technician may occasionally be required to climb, balance, stoop, kneel, crouch, or crawl to provide training and technician services.
• Results-oriented with a strong sense of ownership and high level of professionalism.
• Well-groomed and maintain continued professional appearance and demeanor.
• Work environment for Pet Solutions Technician may include exposure to outside weather conditions; wet and/or humid conditions, extreme cold or heat.
• Pet Solutions Technician will be required to spend time traveling in provided vehicle to customers’ homes and must interact with customers and their pets with a risk of injury from working with pets to include, but not limited to bites, scratches, etc.