Technician

Key Responsibilities

• Install and configure advanced residential and light commercial audio, video, networking, lighting control, and smart home systems
• Lead complex installations involving equipment racks, distributed audio/video, networking infrastructure, control systems, and automation platforms
• Perform and oversee equipment mounting, cable pulling, termination, labeling, and rack organization to company standards
• Configure, test, and troubleshoot systems to ensure reliability, performance, and customer satisfaction
• Diagnose and resolve advanced technical issues during installation and post-installation support
• Lead installation teams on project sites while maintaining high standards for workmanship, efficiency, and professionalism
• Train, mentor, and develop junior technicians through hands-on coaching and daily leadership
• Aid technicians in developing technical skills, troubleshooting methods, and customer interaction skills
• Cook up with Project Managers to ensure labor resources, timelines, and installation quality expectations are achieved
• Serve as the primary on-site technical representative for customers during larger or more complex projects
• Communicate professionally and confidently with customers regarding project progress, system functionality, and operational guidance
• Maintain clean, organized, and respectful work environments in customer homes
• Identify opportunities for improving customer experience and communicate additional project needs or recommendations appropriately
• Work closely with Project Managers, Sales Designers, and other installation team members to execute projects successfully
• Ensure adherence to company installation standards, safety protocols, and documentation requirements
• Accurately document work completed, job status, field changes, and technical issues using company systems
• Assist with project planning, job site readiness reviews, and technical coordination when needed
• Stay current with evolving technologies, products, and installation best practices in audio, video, networking, and home automation
• Participate in manufacturer training and pursue advanced technical certifications
• Demonstrate leadership in adopting and sharing new technical knowledge across the team

Qualifications

• Minimum 5 years of experience in low-voltage installation, AV integration, smart home systems, or related technical fields
• Advanced understanding of audio, video, networking, and control system concepts
• Proven experience leading projects or supervising technicians in the field
• Strong troubleshooting and problem-solving abilities across multiple technology platforms
• Ability to use hand tools, power tools, ladders, and testing equipment safely
• Valid driver’s license with a clean driving record
• Ability to lift up to 50 lbs and work in attics, crawlspaces, and on ladders
• Preferred experience with premium residential integration systems and structured wiring
• Familiarity with networking infrastructure including routers, switches, VLANs, and Wi-Fi optimization
• Experience with control and automation platforms such as Control4, Savant, Crestron, or similar systems
• Manufacturer certifications or industry certifications
• Experience developing or mentoring technicians in a team environment