Technical Writing Analyst II

About The Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle, all while reducing risk. You can learn more about LexisNexis Risk at https://risk.lexisnexis.com/insurance About The Role Create accurate, thorough documentation in a fast-paced environment to support a variety of deliverables such as installation guides, help systems, web services guides, technical white papers, and knowledgebase articles. Manage multiple projects simultaneously. Work effectively both on your own and as part of a team. In this role, you will be hybrid (3x week) in Alpharetta, GA. Responsibilities You will have the opportunity to: Collaborate closely with Product Management, Technology, Implementation, Customer Enablement, and other stakeholders to gather information and ensure documentation accuracyCreate and maintain user guides, implementation guides, developer documentation, API documentation, release notes, knowledge base articles, and online help contentRecommend and implement documentation best practices, standards, templates, and workflowsManage documentation deliverables across multiple concurrent projects Requirements Bachelor's degree in Technical Communication, English, Journalism, Information Systems, Computer Science, or a related disciplineTwo years’ experience in technical writingUnderstanding of the principles of structuring information and the documentation and software development processesExceptional writing, editing, proofreading, and analytical skillsAbility to communicate complex technical concepts clearly and conciselyStrong understanding of topic-based and task-oriented documentation methodologiesExperience developing customer-facing and developer-facing documentationAbility to manage workflow and manage multiple concurrent projects with tight deadlinesAnalytical thinking, organizational awareness, audience and content analysis, conceptual thinking, decision making (problem solving)Excellent interviewing and research skills Tool Skills Prefer skills in: DITA/Oxygen XML Author or other dedicated authoring toolsXML, HTMLGitLab Nice to Have Experience using using markdown-based workflowsKnowledge of Model Context Protocol (MCP) documentation standards, concepts, and best practicesUnderstanding of semantic ontology principles, knowledge graphs, metadata modeling, and taxonomy designProfessional experience using AI U.S. National Base Pay Range: $59,200 - $98,600. Geographic differentials may apply in some locations to better reflect local market rates. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.