Technical Writers

Position Summary

LCI is seeking dedicated Technical Writers to support a long-term contract with the US Patent and Trademark Office (USPTO). These roles are critical in maintaining the hardware and software infrastructure that powers the USPTO’s mission. We are looking for professionals who combine technical troubleshooting expertise with elite customer service skills.

Duties & Responsibilities

• Aid in developing comprehensive documentation aligned with organizational standards.
• Translate complex information into simple, polished, and engaging content.
• Create user-friendly content tailored to the target audience, ensuring users can succeed.
• Evaluate current content and propose innovative improvements.
• Research, outline, write, and edit new and existing content, collaborating with various departments to understand project requirements.
• Oversee assignments, assist in technical/administrative planning, and perform supervisory or management duties as needed.

Education & Experience Requirements

• Possess a bachelor’s degree in Technical Writing, journalism, or another relevant technical field.
• Have a minimum of 4 years of industry experience as an effective technical writer.
• Education equivalency: Additional 4 years’ industry experience as an effective technical writer.
• Strong communication skills, attention to detail, and time management skills.
• Experience working with subject matter experts (SMEs) to understand their requirements and present creative concepts.
• Highly organized with the ability to manage multiple projects simultaneously and work independently with minimal supervision.
• Ability to obtain and maintain a Tier 1 Investigation (Low Risk) security clearance.

Skill & Certification Requirements

• Possess excellent communication skills (written and verbal), acquired through customer service work.
• Administer and manage projects effectively using Microsoft Project Professional.
• Manage version control and repository using Microsoft SharePoint.
• Be able to see things from the customer's perspective and maintain high standards of customer service.
• Must be able to uphold USPTO interests and influence others professionally.