Technical Writer - Work Instructions

Job Description

Responsible for working in a team setting on small components of larger technical writing projects. You will work under the supervision of others and receive action plans from them regularly.

Roles and Responsibilities

• Participate in partnering with stakeholders and team members to produce high quality technical documentation
• Create various types of user documentation including work instructions, quality forms, manuals, guides, presentations and more
• Analyze complex technical systems and software and fill any gaps in existing documentation
• Obtain appropriate information from subject matter experts and establish reproducible method for generating clear and concise documentation in accordance with professional standards
• Establish and evaluate effective document presentation methods
• Actively participate in daily Scrum stand-up meetings, weekly planning and review meetings
• Cook up all translations and vendor relationships as required

Education Qualification

• For roles outside USA: Bachelor's Degree in with basic experience
• For roles in USA: Bachelor's Degree in with minimum years of experience 2 years

Desired Characteristics

• Technical: Proficiency in editing (QA for documentation) – ability to recognize errors and opportunities for developmental improvement in a variety of information deliverables
• Skilled at researching and leveraging information architecture principles to create a content structure that supports a wide variety of information types and deliverables
• Basic understanding of Lean/Agile/XP software development processes, their application to projects, and how to drive information development in these processes
• Basic understanding of the major aspects of software design, development, and QA and ability to leverage this understanding to inform planning and execution for information development projects
• Basic knowledge of core technical communication concepts, such as topic-based authoring, minimalism, task-oriented design, single-sourcing
• Ability to define and research user profiles and to create content targeted appropriately to meet user goals
• Business: Basic domain and product knowledge, including appropriate terminology, with a clear understanding of product line(s) and offerings, competitive landscapes and associated industries
• Basic skills in the process of breaking down software processes into tasks necessary to the targeted user and effectively explaining those tasks to the user
• Basic project management skills/ ability to lead a writing project: ability to coordinate work of other writers, accurately estimate scope and time, create and work to deadlines, take multiple variables (including other functional areas) into account when setting a schedule
• Leadership/Personal Attributes: Ability to collaborate with subject matter experts
• Influences through others
• Executes on new methods when appropriate
• Constantly thinks critically about the task at hand and maintains an understanding of the problem in the bigger picture
• Effectively manages risk and weighs the pros and cons of important decisions that affect multiple team members