Jobs · Marketing · North Carolina

Technical Writer/Trainer

TCOM, L.P. · Elizabeth City, NC · 5 mo ago
MarketingFull-time

Key Responsibilities

  • Research, develop, and revise technical materials such as equipment manuals, parts breakout manuals, preventative maintenance checks and services (PMCS), checklists, hand receipts, appendices, and operating/maintenance instructions.
  • Evaluate existing documentation and modify materials to reflect current hardware configurations and requirements.
  • Review vendor and engineering documentation to ensure accuracy and compliance with MIL-SPEC standards.
  • Develop and validate manuals in MIL-STD format using Arbortext Editor, adhering to style guides and DTD rules.
  • Ensure IETM XML documentation is error-free using business rules and source verification.
  • Interpret mechanical and electrical drawings and schematics to produce accurate documentation.
  • Maintain up-to-date knowledge of system hardware, operations, and maintenance procedures.

Training Development & Delivery

  • Support development of course materials, including lesson plans, slides, practical exercises, student handouts, tests, and training manuals.
  • Implement course modifications based on customer requirements, technical documentation, feedback, and evaluation results.
  • Facilitate classroom and on-system training sessions, using technical manuals, job aids, and training aids.
  • Assist Curriculum Developers and Lead Technical Trainer with classroom setup and coordination.
  • Provide guidance and instruction to students through lectures, group exercises, and one-on-one instruction.

Collaboration & Communication

  • Interface with engineers, field support specialists, vendors, and other subject matter experts to collect necessary information for documentation and training.
  • Communicate technical information effectively to supervisors, peers, and students.
  • Maintain accurate records and documentation of technical and training activities.

Technical Proficiency

  • Proficient with XML/Arbortext technical writing and DoD specifications, including MIL-STD 40051-2C and MIL-HDBK-1222.
  • Proficient with Microsoft Office Suite (Word, PowerPoint, Excel).
  • Familiarity with graphics tools (Adobe Creative Suite), modeling tools (SolidWorks), and computer-based training authoring tools (Captivate, Articulate) is a plus.

Travel Requirements

  • Travel to CONUS and OCONUS sites for extended periods, as required.

Education Requirements

  • Bachelor’s degree in a technical or engineering-related field (e.g., reliability maintenance management, aviation, automotive technologies, HVAC, fiber optics, IT, C5ISR, computer science, technical writing/communication, or business administration), or equivalent military/civilian training.
  • Related military training and experience is a plus.

Experience Requirements

  • Minimum five years of experience in technical writing, technical training development, or related roles.
  • Experience working with field engineers, aerostat operators, Aerostat FSRs, or Aerostat instructors is desirable.
  • Demonstrated ability to produce MIL-SPEC technical manuals accepted by customers.
  • Experience interpreting mechanical and electrical drawings is desirable.
  • Experience in curriculum development, logistics, or related fields is a plus.

Benefits

  • Health and disability insurance.
  • 401(k) match.
  • Flexible spending accounts/HSAs.
  • EAP.
  • Tuition reimbursement.
  • Paid time off (PTO).
  • Company-paid holidays.

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