Technical Writer/Trainer
TCOM, L.P. · Elizabeth City, NC · 5 mo ago
MarketingFull-time
Key Responsibilities
- Research, develop, and revise technical materials such as equipment manuals, parts breakout manuals, preventative maintenance checks and services (PMCS), checklists, hand receipts, appendices, and operating/maintenance instructions.
- Evaluate existing documentation and modify materials to reflect current hardware configurations and requirements.
- Review vendor and engineering documentation to ensure accuracy and compliance with MIL-SPEC standards.
- Develop and validate manuals in MIL-STD format using Arbortext Editor, adhering to style guides and DTD rules.
- Ensure IETM XML documentation is error-free using business rules and source verification.
- Interpret mechanical and electrical drawings and schematics to produce accurate documentation.
- Maintain up-to-date knowledge of system hardware, operations, and maintenance procedures.
Training Development & Delivery
- Support development of course materials, including lesson plans, slides, practical exercises, student handouts, tests, and training manuals.
- Implement course modifications based on customer requirements, technical documentation, feedback, and evaluation results.
- Facilitate classroom and on-system training sessions, using technical manuals, job aids, and training aids.
- Assist Curriculum Developers and Lead Technical Trainer with classroom setup and coordination.
- Provide guidance and instruction to students through lectures, group exercises, and one-on-one instruction.
Collaboration & Communication
- Interface with engineers, field support specialists, vendors, and other subject matter experts to collect necessary information for documentation and training.
- Communicate technical information effectively to supervisors, peers, and students.
- Maintain accurate records and documentation of technical and training activities.
Technical Proficiency
- Proficient with XML/Arbortext technical writing and DoD specifications, including MIL-STD 40051-2C and MIL-HDBK-1222.
- Proficient with Microsoft Office Suite (Word, PowerPoint, Excel).
- Familiarity with graphics tools (Adobe Creative Suite), modeling tools (SolidWorks), and computer-based training authoring tools (Captivate, Articulate) is a plus.
Travel Requirements
- Travel to CONUS and OCONUS sites for extended periods, as required.
Education Requirements
- Bachelor’s degree in a technical or engineering-related field (e.g., reliability maintenance management, aviation, automotive technologies, HVAC, fiber optics, IT, C5ISR, computer science, technical writing/communication, or business administration), or equivalent military/civilian training.
- Related military training and experience is a plus.
Experience Requirements
- Minimum five years of experience in technical writing, technical training development, or related roles.
- Experience working with field engineers, aerostat operators, Aerostat FSRs, or Aerostat instructors is desirable.
- Demonstrated ability to produce MIL-SPEC technical manuals accepted by customers.
- Experience interpreting mechanical and electrical drawings is desirable.
- Experience in curriculum development, logistics, or related fields is a plus.
Benefits
- Health and disability insurance.
- 401(k) match.
- Flexible spending accounts/HSAs.
- EAP.
- Tuition reimbursement.
- Paid time off (PTO).
- Company-paid holidays.