Technical Writer II

Job Responsibilities

• Demonstrated ability to follow style.
• Proficiency with writing tools.
• Completes assignments on time and with high quality.

Core Skills

• Demonstrated ability to write through the lens/voice of the style guide.
• Able to work on a variety of products as needed.
• Quality documentation for any product in the suite.
• SME in their core product area.
• Strong technical acumen and understanding of the software development lifecycle.

Soft Skills

• Performs peer reviews for other writers, writing for style and concision.
• Explains complex problems and solutions in a clear and concise manner, even to non-technical folks.
• Clearly communicates and defends priority of work.
• Independently researches information for writing, and knows when to ask for help.

Leadership Skills

• Mentors, coaches, and develops more junior team members.
• Makes suggestions to improve inefficiencies.
• Respected opinion in their product area.
• Plans, organizes, and writes for a large feature or new product.
• Interviews other technical writing candidates for positions on the team.
• Demonstrates innovation and creativity in various approaches to work such as tools, processes, structure, style guide, productivity of self and colleagues.
• Researches the Jira ticket system for known bugs or new features to discover and communicate potential gaps to product owners.

People

• Collaborates with their peers in ADEPT to successfully complete projects.
• Maintains relationships with peers in other departments that they can go to for customer input and feedback on user/dev documentation.
• Autonomous worker who can prioritize own work.

Cross-functional Meetings

• Sets up and leads meetings, (set the agenda, lead the conversation, build consensus, and drive decision making).

Knowledge and Experience

• Approximately 3-7 years of technical writing experience (or fewer years with additional software development experience, or other enhancing skillset).

Education

• Bachelor’s Degree (Master’s Preferred) in English, Information Design, Technical Writing, Technical Communication or equivalent, required.