Technical Writer (Contract)

About the role

As a Technical Writer I, you will be part of a small, but energetic, team supporting a product that assists major companies all over the world in protecting themselves from growing cyberthreats. You will write and update articles and user guides about product features, which involves learning about the feature, drafting text and capturing graphics, incorporating feedback from peers and subject matter experts, publishing finalized material to an online knowledge base, and performing administrative tasks to track changes and keep meticulous records. This is a temporary contract role available as remote in the US.

Responsibilities

• Write, publish, and update knowledge base articles for a cybersecurity Software as a Service (SaaS) platform.
• Test and document platform features.
• Collaborate with a small team to prioritize tasks and set achievable goals.
• Work closely with subject-matter experts and other employees across multiple teams and disciplines to resolve questions, provide solutions, and accomplish mutual goals.
• Shape and execute strategy for long-term documentation improvement projects.

Requirements

• Bachelor’s degree or equivalent relevant experience in a related field (e.g., English, writing, communications, instructional design, software/computer engineering).
• 1–2 years of work experience as a technical writer, preferably in the technology industry or a related field.
• Excellent command of oral and written English.
• Professional or academic experience with writing, editing, or publishing.
• Proficiency with documentation and publication technologies such as word processing, image editing, and web publishing tools.
• Ability to learn and master new technologies and applications.
• Communication skills for collaborating with team members, subject-matter experts, and stakeholders in other departments.
• Extreme attention to detail and keen observation skills.
• Ability to receive and apply feedback iteratively.
• Ability to learn complex systems and devise and implement accurate and thorough documentation and instructions about these systems.
• Ability to learn quickly, work independently and collaboratively, manage multiple projects, meet deadlines, and ask questions when uncertain.
• Research and problem-solving skills for learning and adapting quickly to changes in a fast-paced software release environment.

About Dataminr

At Dataminr, we are a mission-driven team of talented builders, creators, and visionaries who have real-world impact on how organizations respond to events. Dataminr’s groundbreaking, AI-powered intelligence platform provides organizations with the earliest signals of emerging risks, events, and threats before they unfold. Trusted by two-thirds of the Fortune 50 and half of the Fortune 100, Dataminr’s platform analyzes billions of public data inputs spanning text, image, video, audio, and sensor data across 150+ languages, empowering our clients to stay one step ahead in an increasingly complex world where every second counts.

AI Innovation at Dataminr

• Regenerative AI: Our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here.
• Agentic AI: We recently launched our Agentic AI capability, what we’re calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what’s happening on the ground. Learn more here.
• Multimodal AI: Our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more here.