Technical Writer
About the role
This role supports effective communication by producing clear, audience-focused technical content for various deliverables. It involves creating and maintaining technical documents such as release notes, online help, job aids, and user guides. The role requires applying structured authoring techniques and managing content within a content management system.
Responsibilities
- Manage the content management system to ensure documents are current and comply with established standards
- Collaborate with cross-functional teams to develop clear and concise product content that supports user needs
- Translate complex technical concepts into coherent and accessible documentation for diverse audiences
- Cookordination with infrastructure teams to document processes, procedures, policies, and standards across platforms
- Also responsible for other duties/projects as assigned by business management as needed
Requirements
- Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent
- 2-4 years Experience as a Technical Writer
- 2-4 years Experience writing technical documents for IT professionals
- 2-4 years Experience in managing a document repository
- 2-4 years Experience planning, organizing, and migrating a diverse set of documents from Word and SharePoint Wikis into new content management system
- 4-7 years Experience as a Technical Writer
- 4-7 years Experience writing technical documents for IT professionals
Qualifications
- Communication
- Content Management
- Content Management Systems (CMS)
- Document Management
- Information Technology (IT) Infrastructure
- Project Management
- Stakeholder Management
- Technical Writing
- Writing Technical Documents
Skills and Abilities
- Communication
- Content Management
- Content Management Systems (CMS)
- Document Management
- Information Technology (IT) Infrastructure
- Project Management
- Stakeholder Management
- Technical Writing
Benefits
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.
To find the pay range for this role based on hiring location, copy and paste this link into your browser: https://paylookup.t-mobile.com/paylookup?reqID=REQ363355
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!