Technical Writer

Job Summary

Develop, improve, and maintain clear, accurate, and accessible technical documentation for IT operational, support, and knowledge management purposes.

Responsibilities

• Create and update documentation such as knowledge base articles, technical procedures, operational runbooks, quick reference guides, and SOPs for IT Helpdesk, data center, and networking operations.
• Collaborate with subject matter experts (SMEs), technical teams, and service owners to gather and validate complex technical information.
• Translate technical concepts into user-friendly, audience-appropriate content for both technical and non-technical users.
• Review, edit, and ensure the accuracy, consistency, and completeness of existing documentation.
• Organize documentation for logical structure, searchability, and efficient knowledge sharing to support onboarding and operational continuity.
• Develop and enforce documentation standards, templates, naming conventions, and quality control practices.
• Manage the documentation lifecycle, including version control, periodic reviews, approvals, and retirement of outdated materials.
• Leverage documentation platforms, knowledge management systems, and collaboration tools; participate in version-control or review workflows.

Requirements

• Strong interviewing, listening, editing, and communication skills to work effectively with diverse stakeholders.

Qualifications

• Senior-level experience in technical writing for IT operations, infrastructure, or service management environments preferred.
• Higher education experience is a plus.

Skills

• Technical writing
• Collaboration
• Documentation management

Benefits

• Option for remote work, with availability required for scheduled meetings with IT teams and SMEs.

Pay

• TBD

Schedule

• TBD