Technical Writer

About the role

Nelnet is seeking a Technical Writer to shape, validate, and structure AI-generated content for internal and external audiences. The role involves supporting multiple NDS delivery teams and evolving the documentation backlog.

Responsibilities

• Create, update, and revise required system documentation, user guides, and other necessary documentation for internal and external audiences.
• Research system features and functions by interviewing subject matter experts, reviewing AI-generated drafts, and working with early versions of software and data.
• Provide clear and concise verbal and written communication tailored to the appropriate audience — technical and non-technical.
• Work with stakeholders, Product Owners, and other writers to evolve the documentation backlog around the goals and objectives of the documentation strategy, including AI-assisted content workflows and content lifecycle management.
• Analyze and identify audience needs and meet or exceed those needs through user-targeted documentation.
• Maintain and evolve AI-assisted documentation workflows — including prompt templates, review standards, and content structure — so that documentation is usable by both human readers and AI systems that consume it downstream.
• Own the development, execution, and maintenance of a consistent Knowledge Management process for IT Delivery.

Requirements

• Bachelor's Degree and/or commensurate experience.
• 3 to 5 years of experience as a Technical Writer, Business Analyst, Quality Analyst, or detailed working knowledge of several system functions.
• Hands-on experience with AI writing or content tools used in a professional setting.
• Experience working in a collaborative, team-based development environment.
• Basic familiarity with Agile methodologies and software development lifecycle.
• Good working knowledge of Microsoft Office.
• Working knowledge of GitLab for version control and documentation workflows.
• Proficiency in Markdown.

Qualifications

• Education: Bachelor's Degree and/or commensurate experience.
• Experience: 3 to 5 years of experience as a Technical Writer, Business Analyst, Quality Analyst, or detailed working knowledge of several system functions.
• Skills: Hands-on experience with AI writing or content tools used in a professional setting.
• Collaboration: Experience working in a collaborative, team-based development environment.
• Technical Skills: Basic familiarity with Agile methodologies and software development lifecycle.
• Office Skills: Good working knowledge of Microsoft Office.
• Version Control: Working knowledge of GitLab for version control and documentation workflows.
• Documentation: Proficiency in Markdown.

Benefits

• Medical, dental, vision, HSA and FSA.
• Generous earned time off.
• 401K/student loan repayment.
• Life insurance & AD&D insurance.
• Employee assistance program.
• Employee stock purchase program.
• Tuition reimbursement.
• Performance-based incentive pay.
• Short- and long-term disability.
• A robust wellness program.

Learn more about our benefits.

Pay

$70,000 - $80,000 per year for Colorado Candidates.

Schedule

The standard hybrid work schedule includes 24 hours of in-office work each week, for associates that reside within 30 miles of an office. This is subject to change, based on manager discretion.

Company Information

Nelnet is a diversified and innovative company committed to enriching lives through the power of service. For over 40 years, Nelnet has been serving its customers, associates, and communities. Nelnet believes in a hybrid work environment that accommodates both in-office and remote work. Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment.