Technical Writer

Key Responsibilities

• Create, edit, and maintain technical documentation including: oProcedures oWork Instructions oForms oTemplates oGuidance Documents
• Collaborate with subject matter experts to gather technical information.
• Utilize AI-powered writing and research tools (e.g. Microsoft Copilot, or similar) to accelerate drafting, editing, summarization, and content organization while ensuring technical accuracy and consistency.
• Review AI-generated content for correctness, completeness, and compliance with company documentation standards.
• Develop and maintain documentation templates, style guides, and content governance practices.
• Organize and improve documentation within knowledge management systems.
• Continuously identify opportunities to automate and improve documentation workflows using AI technologies.
• Ensure documentation remains current with product releases and feature updates.

Required Qualifications

• Bachelor's degree in Technical Communication, English, Computer Science, Information Systems, or a related field (or equivalent experience).
• 3+ years of professional technical writing experience.
• Demonstrated experience using AI tools to improve documentation development and editing workflows.
• Strong understanding of prompt engineering and best practices for generating high-quality technical content with AI.
• Excellent written and verbal communication skills.
• Able to translate complex technical concepts into clear, user-friendly documentation.
• Strong attention to detail and commitment to accuracy.

Technical Skills

• Technical writing and editing
• AI-assisted content creation
• Prompt engineering
• Documentation lifecycle management
• Knowledge management
• Version control

Success Metrics

• Produce clear, accurate, and timely technical documentation.
• Increase documentation efficiency through effective use of AI tools.
• Maintain high documentation quality with minimal review cycles.
• Improve customer and internal user satisfaction with documentation.
• Ensure documentation is updated in alignment with product releases.