Technical Writer

Responsibilities

• Design and develop digital training modules for delivery through the learning experience platform.
• Translate business goals, performance needs, and source content into effective learning journeys, microlearning, and modular learning experiences.
• Apply adult learning principles and sound instructional design practices to create engaging, practical, and performance-oriented content.
• Partner with subject matter experts to extract knowledge, structure content, and build learning assets that are clear, actionable, and aligned to desired outcomes.
• Create storyboards, scripts, assessments, activities, job aids, and other learning support materials.
• Build and edit digital learning content using approved authoring tools and platform standards.
• Ensure training content is consistent in quality, branding, tone, and learner experience across modules.
• Incorporate interactivity, scenario-based learning, knowledge checks, and other techniques that improve learner engagement and retention.
• Review and revise content based on stakeholder feedback, learner insights, and performance data.
• Help define content design standards, templates, and development processes that improve speed, consistency, and scalability.
• Collaborate with cross-functional partners including training leaders, product/program teams, regional stakeholders, and digital platform support resources.
• Track development progress and manage multiple module builds across priorities.

Qualifications

• 5-7 years of experience required.
• Bachelor’s degree or equivalent experience in Instructional Design, Education, Learning Technologies, Organizational Development, Communications, or a related field.

Skills

• Instructional design and curriculum development.
• Digital content development.
• Adult learning application.
• Storyboarding and scripting.
• Needs analysis and content organization.
• Stakeholder collaboration.
• Written communication.
• Quality and detail orientation.
• Project and time management.
• Learner-centered design.
• Continuous improvement mindset.

Pay Transparency

The typical base pay for this role across the U.S. is: $30.00 - $32.00 /hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.