Technical Warranty Manager

Job Responsibilities

• Manage and mentor the Warranty Systems Engineer team to ensure high-performance problem-solving and rapid response to field issues.
• Lead complex troubleshooting for technical warranty claims, including the teardown and analysis of returned transfer case units.
• Serve as the technical liaison between Troy/Ramos Engineering, Driveline Manufacturing, and Supplier Quality teams to validate corrective actions.
• Act as the primary technical point of contact for OEM customers; lead warranty review meetings and present comprehensive technical summaries and resolution plans.
• Data-Driven Quality: Utilize statistical tools to monitor warranty trends, predict field failure rates, and provide actionable insights to the design and manufacturing teams.
• Champion the development of new technologies and process improvements to enhance transfer case durability, quality, and manufacturing efficiency.
• Ensure all activities adhere to IATF quality standards, Magna’s corporate constitution, and rigorous safety/environmental policies.

Requirements And Qualifications

• Bachelor’s degree in Mechanical / Electrical Engineering.
• 5+ years’ experience in automotive Driveline/Powertrain Design / Manufacturing.
• Strong Problem solving skills like 8D’s 5whys, fishbone etc.
• Ability to interpret warranty data from various customers.
• Six Sigma / RedX Black Belt – preferred.
• Strong communication skills – oral, written, interpersonal.
• High computer proficiency with Microsoft Office.
• Ability to predict and project data based on available sample data.
• Ability to use Minitab and MS Office is a plus.
• Ability to multitask and respond to customer needs at a moment’s notice.
• Strong problem resolution/solving skills.
• Knowledge of Design/Process PFMEA and Manufacturing Control Plans.
• Magna Standards Practice and maintain integrity while following Magna’s Charter and Constitution.
• Supports and adheres to policies, procedures, and operational guidelines related to established quality management system (IATF 16949).
• Drive the development of new technologies to improve quality, efficiency and reduce cost.
• Comply with safety policies and procedures to ensure duties of self are performed in a safe manner.