Technical Training Specialist

About The Role

As part of the America's team, SANY is seeking a motivated and enthusiastic Technical Training Specialist to join our Training team. The Technical Training Specialist will play a key role in the development of SANY America's growth plan. The incumbent's primary responsibility will be for the design, development, and presentation of technical training programs on SANY's products. The training focus will be for dealers, and SANY personnel. They will work cooperatively with SANY America's divisional staff, SANY China, and other Regional Headquarters to develop and deliver the training programs. The incumbent will also be responsible for providing advanced technical service support assistance in the areas of troubleshooting and diagnosing service-related issues for SANY products.

Key Responsibilities

• Developing and presenting technical training programs on SANY products for distributors, dealers, OEMs, and SANY personnel including product overviews, diagnostics and procedures.
• Developing support materials and manuals for distribution at training classes.
• Working cooperatively with the SANY divisions, and other Regional Headquarters to develop training and support material products.
• Supporting dealer trainers and dealer training programs.
• Traveling to dealers to provide onsite, or regional technical training for dealer personnel.
• Assisting with developing and managing the training budget for this area.
• Training the Customer Support Group for improved dealer and customer technical support.
• Communicating quality issues on SANY products to the responsible SANY department/manufacturing plant or supplier.
• Assisting with the production and distribution of training bulletins.
• Providing technical support at trade shows, and other customer-facing events to answer technical/user questions and to assist in resolving customer issues correctly and efficiently.
• Submitting expense reports and updating travel itineraries on a timely basis (weekly).
• Preparing and presenting reports for monthly department meetings.
• Familiarity with diesel engine design, repair and maintenance processes, and electronic controls.
• Experience with adult education techniques and best practices.
• Able to perform and analyze skills and needs analyses.
• Able to read and understand electrical schematics and hydraulic diagrams.
• Able to handle stress and remain calm under pressure.
• Able to work independently with minimal supervision.
• Able to work 8+ hours per day in a plant/office setting.

Required

• Relevant experience in heavy equipment.
• Working with sales, marketing, and support to ensure revenue and customer goals are achieved.
• Broad vision and creativity to engage people at all levels externally and internally.
• Experience in training design, development, and evaluation.
• Adult education/instructional experience is a plus.
• Proficient in Microsoft Office software (Word, Excel & PowerPoint) and familiar with CAD software.
• Excellent written and verbal communication skills.
• Maintain valid driver’s license and passport.

Education

• Associates degree in related field and/or equivalent practical experience of 5+ years.

Compensation

Compensation will be competitive and commensurate with experience. It will include a base salary, an annual performance bonus, and other exceptional benefits. Medical, dental, and vision, Paid Time Off, 401(k) savings plans, Health Savings Account (HSA), Flexible Spending Accounts (FSAs), Company paid STD and LTD benefits, Life Insurance, Employee Assistance Program (EAP), Equal Opportunity Employer, Drug and Alcohol Free Workplace Notice.