Technical Training Manager, Field Services

Key Responsibilities

• Develop and maintain a structured technical training curriculum for field service technicians across skill levels (entry-level through senior/lead technician).
• Define training pathways aligned to service activities such as startup, commissioning, modernization, maintenance, diagnostics, and repair.
• Ensure training content reflects Forgent-manufactured products, configurations, and field-installed conditions.
• Create and maintain technical training materials including:
• Instructor-led training (ILT)
• Hands-on lab training
• Equipment manuals, job aids, and troubleshooting guides
• Digital and LMS-based learning modules
• Translate engineering drawings, schematics, protection logic, and product documentation into technician-focused training content.
• Deliver training directly and/or coordinate subject matter experts (SMEs) for specialized modules.
• Partner with Field Services leadership and senior technicians to identify skill gaps, recurring issues, and training needs based on field performance.
• Incorporate field feedback, failure modes, and lessons learned into updated training content.
• Support onboarding and upskilling of new technicians and ongoing development of experienced staff.
• Work closely with Engineering, Manufacturing, Quality, and Product teams to stay aligned with product changes, design updates, and standards.
• Ensure training content reflects current product releases, revisions, and approved service procedures.
• Support new product introductions (NPI) by developing associated service training.

Training Governance & Standards

• Establish training standards, certification requirements, and competency assessments for field technicians.
• Support safety training alignment with OSHA, NFPA 70E, and Forgent safety policies.
• Track training completion, certification status, and competency progression through LMS or other tools.

Metrics & Effectiveness

• Define and track training effectiveness metrics (e.g., reduced rework, improved first-time fix rates, safety outcomes).
• Continuously refine training based on performance data and technician feedback.

Required Qualifications

• Bachelor’s degree in Engineering, Electrical Technology, Industrial Technology, or a related technical field or equivalent field experience.
• 7+ years of experience in electrical power systems, electrical distribution equipment, or field services.
• Strong working knowledge of LV/MV switchgear, transformers, protective devices, controls, and associated systems.
• Demonstrated experience developing and delivering technical training for field or technical personnel.

Preferred Qualifications

• Prior experience as a field service technician, field engineer, or technical instructor.
• Experience supporting or training on Forgent or similar OEM electrical distribution equipment.
• Familiarity with commissioning, testing, and diagnostics of electrical power systems.
• Experience using Learning Management Systems (LMS) for technical training delivery.
• OSHA 30, NFPA 70E, or manufacturer certifications strongly preferred.

Skills & Competencies

• Technical Credibility - Deep understanding of electrical distribution equipment and field service execution.
• Instructional Effectiveness - Ability to translate complex technical concepts into practical, technician-ready training.
• Field Orientation - Training grounded in real-world service conditions, safety, and customer environments.
• Collaboration - Strong partnership with Field Services, Engineering, Manufacturing, and Product teams.
• Continuous Improvement - Uses field feedback and performance data to evolve training programs.
• Safety Focus - Reinforce safe work practices and compliance at all times.

Performance Metrics

• Field technician training completion and certification rates.
• Reduction in repeat service calls or rework.
• Improvement in first-time fix and startup success rates.
• Techician and field leadership feedback on training effectiveness.
• Timeliness and quality of training for new product introductions.

Travel

• As needed – 30% travel to conduct in person training.