Field Services Technician

Responsibilities

• Install and activate residential and commercial internet, voice, and video services, including fiber and copper broadband connections, from the exterior network interface to customer premises equipment (CPE).
• Rout and secure indoor and outdoor cabling, perform wall penetrations, and mount network interface devices and optical network terminals (ONTs) as required.
• Configure and test routers, Wi-Fi systems, video and voice equipment, and connected devices to ensure optimal performance and coverage.
• Verify signal levels, service speeds, and overall service quality using approved testing tools and procedures.
• Educate customers on equipment operation, Wi-Fi optimization, and basic troubleshooting to promote a positive service experience.
• Troubleshoot and resolve connectivity issues within residential and commercial environments, including wiring faults, signal loss, and equipment failures.
• Document installation details, test results, and service activities using company systems, Microsoft 365 tools (Outlook, Excel, Teams), and technician field service applications.
• Maintain clean and professional work areas by restoring surfaces, sealing penetrations, and removing installation debris.
• Represent Vantage Point Solutions professionally when interacting with homeowners, tenants, business customers, and property managers.
• Follow company safety policies and industry best practices, including proper PPE use and safe ladder and tool operation.
• Operate company vehicles and equipment safely in compliance with company policies and traffic laws.
• Participate in on-call rotations, travel assignments, and follow-up service visits as required.

Requirements

• High school diploma or equivalent (GED).
• Valid driver’s license with acceptable driving record.
• Ability to work in customer homes and business environments while maintaining professionalism.
• Ability to safely use ladders, hand tools, and basic power tools.
• Basic computer proficiency and ability to use Microsoft 365 applications and mobile field service apps.

Preferred Qualifications

• Experience installing residential or commercial internet, cable, or telecommunications services.
• Familiarity with fiber drops, ONTs, routers, Wi-Fi systems, and voice/video equipment.
• Experience with in-home or business low-voltage or structured cabling.
• Customer-facing field service experience.

About Vantage Point Solutions

Vantage Point Solutions was founded in 2002 by a team who believed in putting people – both employees and clients – first. VPS is a customer-focused, technology-driven engineering and consulting firm serving the broadband, power, and financial industries.

We work hard to foster a culture of teamwork, respect, and commitment (with a good mix of camaraderie and fun, too).

Equal Employment Opportunity

Vantage Point Solutions is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.