Technical Training Manager - AWS Data Center Operations , AWS DC Learning

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles to help deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost. Experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

About the role

AWS Data Center Operations is seeking an innovative, customer-obsessed Technical Training Manager to own the development and implementation of a new Full-Time Training Team (FTT) in CLT for Data Center Operations. As the Technical Training Manager, you will lead a team of technical trainers to implement Data Center Operations initial training, maintain lab equipment, and ensure continuous improvement to the training programs. This role requires approximately 25% travel.

Responsibilities

• Build and lead a team of technical trainers
• Manage the training programs for Data Center Engineering Operations (DCEO), Data Center Operations (DCO), Infrastructure Delivery (ID), Decommissioning, and Logistics
• Implement standardized training processes that adapt to audience needs
• Create and track performance metrics for training effectiveness
• Establish communication channels between Full Time Training Team (FTT) and stakeholders
• Drive innovation through AI technology and agile methodologies
• Support the design of comprehensive learning materials including exercises, tutorials, and assessments
• Measure and report training program impact

About the team

Sitting within AWS Data Center Operations, the Full-Time Training Team is responsible for implementing world-class training programs for Data Center Operations teams, including DCEO, DCO, ID, Decommissioning, and Logistics. The team fosters knowledge-sharing, mentorship, and career-advancing resources to help develop well-rounded professionals.

Requirements

• Bachelor's degree or equivalent
• 1+ years of Microsoft Office products and applications experience
• 3+ years of direct people management, including managing managers or senior individual contributors
• 5+ years of leading training, technical instruction, or maintenance operations programs at a regional or multi-site level
• 5+ years of demonstrating safety standards experience
• Experience in project, program, or product management with a focus on technical education programs
• Experience in operations management
• Experience in curriculum development for international technical support organizations

Preferred Qualifications

• Project Management Professional (PMP) certification or equivalent project management experience
• Master's degree in Engineering, Education, Organizational Development, or a related field
• Experience leading training organizations or programs at a national or network scale
• Experience with Learning Management Systems (LMS) strategy, governance, and reporting
• Experience with instructional design, curriculum architecture, or training program development
• Experience using data and metrics to influence senior leadership and drive organizational change

Pay

Base salary range: $152,100 – $205,800 USD annually. Your package will include sign-on payments, restricted stock units (RSUs), and comprehensive benefits such as health insurance (medical, dental, vision, prescription, life, and disability coverage), 401(k) matching, paid time off, and parental leave.

Benefits

• Health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance with optional supplemental life plans
• Employee Assistance Program (EAP) and mental health support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and surrogacy reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave