Technical Program Manager, AWS DC Central Operations

About the role

AWS is seeking a Technical Program Manager II (TPM II) to serve as the Global Process Owner (GPO) for a global maintenance program. The role owns the end‑to‑end standard, from definition through global execution and continuous improvement, driving communication, coordination, cross‑organizational consensus, and execution of a multi‑year program vision. The Serviceability team sets and maintains preventive‑maintenance standards, critical‑spares strategy, and operational readiness testing for AWS data‑center infrastructure.

Responsibilities

• Own operational relationships with support teams, internal operations business partners, and cross‑organizational stakeholders to drive increased performance.
• Demonstrate analytical and quantitative skills; use hard data and metrics to back up assumptions, develop business cases, and set program goals.
• Interact and collaborate with customers, project sponsors, technical product managers, and multiple internal teams; drive cross‑organizational consensus to define and deliver complex solutions.
• Proactively recognize and drive opportunities to simplify and standardize processes across the program.
• Own the technical standard for the program and influence related technical designs.
• Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities.
• Lead the effective and efficient delivery of large, complex technical projects and programs.
• Anticipate bottlenecks, provide escalation management, make trade‑offs, own decisions, and unblock the path forward when consensus cannot be reached.
• Identify, assess, track, and mitigate issues and risks across the program and its execution network.
• Create, maintain, and disseminate program information to stakeholders; report program health to leadership on a regular cadence.
• Travel up to 25% of the time.
• Work with partner teams to ensure MV‑related program deliverables are developed, maintained, and integrated into the CMMS.
• Drive the MV program through its full lifecycle—develop, execute, manage, and report.
• Own the MV program’s annual goal and reporting cadence.
• Manage stop‑work escalations and issues affecting MV execution; make the call and unblock the path when consensus cannot be reached.
• Partner with regional SMEs and vendors to scale MV execution while pursuing standardized solutions.

Basic Qualifications

• 3+ years of technical product or program management experience.
• 3+ years of project management experience covering scope, schedule, budget, quality, risk, and critical‑path management.
• Experience managing programs across cross‑functional teams, building processes, and coordinating release schedules.
• 3+ years of experience operating and maintaining electrical power distribution equipment >1000 V.
• Experience with and working understanding of electrical safety and maintenance regulatory requirements.

Preferred Qualifications

• 3+ years of working directly with engineering teams.

Benefits

• Health insurance (medical, dental, vision, prescription).
• Basic Life & AD&D insurance with optional supplemental life plans.
• Employee Assistance Program and mental health support.
• Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and surrogacy reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.
• Sign‑on payments and restricted stock units (RSUs) as part of the compensation package.

Pay

USD 127,100 – 172,000 annually (base salary range). Final compensation is determined based on experience, qualifications, and location.

Schedule

Travel up to 25% of the time.