Technical Training Designer & Instructor

Responsibilities

• Design, develop, and maintain new training curriculum to include instructional materials, presentations, multimedia content (graphics, videos, posters), and learning resources.
• Evaluate, adapt, and revise training materials to ensure effectiveness and alignment with evolving program requirements.
• Analyze training needs and recommend instructional strategies, training, and delivery methods to meet customer requirements.
• Facilitate and deliver instructor-led, virtual, on-demand, and webinar training utilizing Microsoft Teams and various instructional technologies.
• Serve as primary training design point of contact for the DPM Training Program Administrator in the development and design of training curriculum, to include attending regular collaboration meetings both in-person and virtually.
• Collaborate with the Department of State DPM Training Program Administrator regarding training curriculum to ensure the quality and uniformity of materials produced as well as ensure training program improvements.
• Conduct research, collaborate with SMEs and other stakeholders to ensure accuracy, standardization, and validation of training.
• Maintain and manage the Training SharePoint site to ensure content remains current and accessible.
• Travel to CONUS and OCONUS locations to facilitate training to support training delivery as required (Travel 25%).

Qualifications

• A high school diploma or GED equivalent.
• 2+ years’ experience developing training and instructional materials and providing instructor-led training.
• 2+ years of experience with the MS Office suite.
• Experience in creating graphic materials such as posters, job aids, diagrams, and instructional guides with images and graphics.
• Experience in presenting training/presentations to a group, both in-person and virtually.
• Experience in conducting online research to gain knowledge or resolve technical issues.
• Secret Clearance required.
• Successfully pass background and drug screening.

Preferred Qualifications

• Knowledge of Diplomatic Pouch and Mail operations/workflows.