Technical Trainer / Kahua Helpdesk & System Administrator

About the role

Procon Consulting is a leading construction management consulting firm with over 25 years of delivering innovative solutions for large-scale projects across the United States. Proudly recognized as an ENR Top 100 firm, we specialize in program management, project controls, commissioning, and technology solutions. At Procon, we foster a culture of growth and development, providing our employees with the opportunity to make impactful contributions to the built environment. Procon seeks an experienced Technical Trainer / Kahua Helpdesk & System Administrator to support a federal program through technical training, user support, and system administration of the Kahua project management platform in the Las Vegas, NV area. The selected candidate will develop and deliver training materials, provide day-to-day helpdesk support, troubleshoot system issues, manage user access, and assist with system configuration and ongoing improvements. This position requires collaboration with government stakeholders, project teams, and technical personnel to promote effective system adoption, streamline business processes, and ensure efficient platform operations.

Responsibilities

• Develop, maintain, and deliver role-based instructor-led, virtual, and self-service training for Kahua end users, power users, and system administrators.
• Create training curricula, job aids, quick-reference guides, Standard Operating Procedures (SOPs), system documentation, and knowledge-base materials.
• Assess training needs, evaluate effectiveness, gather user feedback, and implement improvements to training programs and materials.
• Provide Tier 1 and Tier 2 technical helpdesk support to Kahua users through established ticketing and escalation procedures.
• Troubleshoot and resolve system issues related to user access, navigation, workflows, forms, reports, notifications, data entry, and platform functionality.
• Manage and track support tickets, document resolutions, identify recurring issues, and escalate complex technical or security concerns to appropriate teams or vendors.
• Administer user accounts, roles, permissions, groups, and access requests in accordance with client policies and security requirements.
• Support system configuration, maintenance, and updates, including workflows, forms, reports, dashboards, notifications, and reference data.
• Maintain accurate system administration records, configuration documentation, training records, and helpdesk performance metrics.
• Collaborate with client stakeholders to identify user adoption challenges, improve business processes, and establish ongoing training priorities.