Technical Trainer II - West Region

Primary Responsibilities

• Facilitate instructor-led training (ILT) in our lab and virtual instructor-led training (VILT) via MS Teams, applying best practices for engagement and co-facilitation.
• Develop and maintain course materials: instructor guides, participant guides, presentations, videos, and job aids.
• Teach effective use of core tools to support and reinforce installation and service best practices.
• Ensure training facilities and equipment are prepared for all sessions.
• Measure learning outcomes and business impact; report metrics and continuously improve content.
• Partner with cross-functional teams to align training with new product development (NPD) tollgates; secure units for lab use and prepare launch-ready content.

Required Qualifications

• Associates degree or higher in Education, Instructional Design, Communication, or a related field
• 5+ years of experience in learning development, learning design or equivalent experience in the appliance or similar industry in support of training activities
• Presentation and learning facilitation experience
• Technical aptitude for learning mechanical, electrical, and other concepts related to appliance installation, repair, and supporting applications
• Excellent communication, collaboration, and project management skills
• Ability to travel domestically up to 1 week per month and to Canada once per year

Preferred Qualifications

• Continuous improvement experience
• Familiarity with learning management systems (LMS)