Technical Trainer

W.W. Williams was founded in Columbus, Ohio, in 1912. Today, the company has a broad portfolio of businesses located throughout the U.S. and Mexico. As one of the nation's largest sales and service providers of industrial power products, W.W. Williams offers service and repair, OEM product sales, and supply chain management solutions. Its products and service offerings include diesel engines, transmissions, bumper-to-bumper truck repair, transport refrigeration, power generation systems, and supply chain logistics services. The company operates an extensive network of 44 facilities employing more than 515 service technicians.

About the role

As a Technical Trainer, you will develop and conduct programs to train employees and/or customers on the installation, programming, safety, maintenance, diagnosis, and repair of equipment and machinery. You will collaborate with other technicians to ensure all work is performed safely and meets customer satisfaction.

Responsibilities

• Confer with management, staff, or customer representatives to determine technical training needs.
• Participate in all necessary training to obtain and maintain professional certifications from OEMs and other suppliers, as needed to train others.
• Prepare training materials including outlines, text, handouts, PowerPoint presentations, and laboratory exercises.
• Demonstrate procedures being taught, such as programming and repairs.
• Observe trainees in the laboratory and answer their questions.
• Administer written and practical exams and write performance reports to evaluate trainees' performance.
• Monitor the budget to ensure training costs do not exceed allocated funds.
• Award Certificates of Completion to students meeting the requirements of the class.

Requirements

• 2+ years of relevant sales experience and/or equivalent industry experience.
• Strong working knowledge of business systems (e.g., BMS and Lotus Notes).
• Computer and software skills including Microsoft Office Suite.

Benefits

• 8 Paid Holidays & 1 Paid Wellness Day
• Paid Time Off
• Employee Referral Bonus Program
• Medical, Dental & Vision Insurance
• 401k with a Company Match
• Company Paid Training