Technical Trainer

About the role

The Acute Care Technology division of ZOLL Medical Corporation is seeking a Technical Service Training Specialist to join our growing team. This position plays a key role in delivering high-quality technical training to customers, distributors, and business partners around the world.

Responsibilities

• Deliver hands-on and virtual (web-based, instructor-led) training directly to biomedical engineers and technicians on ZOLL's line of ventilators, aspirators, defibrillators and other products within the Acute Care Technology portfolio.
• Act as a Subject Matter Expert for certifying others in the areas of device operation, preventative maintenance, troubleshooting and repair (BPs, ASPs, ZOLL technicians, trade shows, webinars etc.).
• Create courseware content using online LMS tools, MS PowerPoint, MS Excel and using available graphics and multimedia software.
• Act as a key resource for ZOLL technical support and troubleshooting teams.
• Rewrite training curriculum and methods as needed to improve effectiveness.
• Work with video production and e-learning developers to assist in creating new training content for various distribution channels.
• Manage technical training equipment and tools inventory to ensure logistical needs are met to support ZOLL training programs.
• Train new hires, assess and certify new trainers domestically and internationally.

Requirements

• Bachelor's Degree in related field (strongly preferred)
• 2 years' experience as a technical trainer, service technician or relevant experience (preferred)
• Prior experience with mechanical ventilators either as a technician or respiratory therapist (preferred)
• Prior experience delivering instructor-led and virtual content, and hands-on technical training to customers, public audiences, and internal teams (preferred)

Preferred Qualifications

• Background in electronics or clinical/biomedical engineering
• Knowledge of modern training tools and course development software
• Excellent documentation, communication and time management skills
• Experience with technical writing and classroom instruction
• Exceptional interpersonal skills
• Previous experience in a customer-facing role as a technical expert

Benefits

This position offers an annual salary range of $75,000.00 to $88,000.00, subject to factors such as geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Application Information

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.