Technical Trainer

About the role

This role is responsible for delivering technical training programs, coaching repair center staff—especially technicians—and ensuring technicians have the knowledge and skills to repair vehicles properly and safely. The technical trainer also collaborates with regional and market leadership to identify opportunities to improve technical capabilities and skills within the markets.

Responsibilities

• Ensure consistent execution of the WOW (Wow Operating Way) plan.
• Deliver technical training courses in the assigned area of responsibility and complete and retain all training documentation.
• Follow all company policies regarding expense control, documentation, and maintenance of company assets, including trainer’s tools and company property.
• Visit repair centers to assess technical capabilities, including individual technician knowledge, skills, and abilities, through observation, experience, and dialogue.
• Provide coaching to technicians on the application of technical skills and building efficiencies in the repair process.
• Work with technicians, repair center general managers, and market leaders to proactively recommend classes that can help technicians improve their knowledge and skills.
• Monitor and coach for full compliance with QC processes.
• Assess the capabilities of repair centers in the assigned area of responsibility to deliver complete and safe repairs by maintaining proper repair tools and equipment.
• Provide documented feedback to location, market, and regional leadership when tools and equipment need to be upgraded or repaired.
• Assist in the development of technician trainees by working at a fixed training center and/or with technician trainees.
• Develop and improve technical training clinics to teach repair skills.
• Work with other technical trainers to ensure a consistent message is delivered across the network of repair centers.
• Stay current on the latest advancements in repair processes and techniques.
• Perform program assessments and training, and provide coaching.

Education And/or Experience

• At least 5–7 years of industry experience.
• At least 2 years of experience delivering training is preferred.
• Completed course of studies at a post-secondary school preferred; must have a high school diploma or GED.
• Applicable industry certifications.
• Attends required continuing professional education.

Required Skills/Abilities

• Strong verbal and written communication skills.
• High level of independent planning and organizing work with minimal supervision.
• Ability to communicate, motivate, and cooperate with all levels of staff.
• Knowledge of computer applications, including Internet, Google platform, and Microsoft Office applications.

Other Requirements

• Must possess a valid driver’s license and be insurable under the company’s auto liability insurance policies.
• Must be able to travel up to 30%–70%, including some overnight travel.

Benefits

• Annual Paid Time Off (PTO) plans.
• 2 weeks of Paid Parental Leave for full-time employees who work a minimum of 30 hours per week.
• 6 paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1.
• 401(k) Retirement Plan with company match.
• Employer Paid Short-Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Continuing Education Opportunities.
• Free Prescription or Non-Prescription Safety Glasses annually.
• Annual Voluntary Uniform Stipend.
• Voluntary Daily Pay option available.

Pay

$80,000 – $90,000 annual