Technical Support - test / repair / configure electronic equipment (Onsite in Shelton, Connecticut)

About the role

This position is responsible for providing first-tier technical support, testing, repairing, and configuring ultrasound machines. Technical support will primarily be delivered via telephone to personnel across the organization who utilize our ultrasound products. This is an entry-level technical support position within the company.

Responsibilities

• Provides tier one-level technical support to personnel as needed, with significant help from higher-level national technical support specialists
• Prepares and disseminates information related to ultrasound products to personnel to improve their ability to perform tasks related to the products, with significant help from higher-level national technical support specialists
• Occasionally helps roll out new ultrasound products by participating in installations as needed
• Occasionally assists support services personnel in performing quality-related functions
• Maintains excellent working relationships with personnel in all departments
• Works overtime and odd hours as needed, including at the "last minute"
• Occasionally travels to customer sites to solve problems as needed
• Provides factory service as directed
• Provides testing and repairing of u/s machine components as directed
• Assists in configuring new u/s machines as directed
• Adheres to and ensures compliance with all safety practices and quality procedures
• Promotes both internally to the company and externally, the image and reputation of the organization
• Provides back up assistance to our call dispatch function as directed
• Performs other duties as assigned
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements, and all other applicable laws, regulations, and standards

Qualifications

• Experience in repairing, maintaining, and/or troubleshooting medical equipment (or other relevant equipment), or service and operations experience within our organization demonstrating proficiency in ultrasound, is preferred
• Capable of operating all test equipment required to service Ultrasound equipment
• Bachelor's degree from an accredited four-year college—preferably in an electronics-related discipline or equivalent experience is preferred
• Must have strong computer (computer network) skills

Physical requirements

• Standing/Walking: This activity occurs frequently and is prolonged/repetitively
• Sitting: This activity occurs frequently and is prolonged/repetitively, including when driving to customer sites and/or flying
• Lifting/Carrying: This activity occurs infrequently and periodically with light hand tools, a tool bag, cabinet covers weighing from 1-20 lbs., diagnostic test equipment weighing from 5-30 lbs., and replacement components which may weigh from 1-30 lbs.
• Pushing/Pulling: This activity occurs periodically, primarily with the pushing of the Ultrasound systems, which are mounted on wheels and weigh approximately 250 pounds. Pushing distances are typically 24 inches to several yards
• Bending: This activity occurs occasionally and period/prolonged in the lower back, with a variety of tasks
• Reaching: This activity occurs rarely above the shoulders. This activity occurs occasionally and periodically below shoulder level with a variety of tasks
• Kneeling/Crawling/Crouching: This activity occurs occasionally and is periodic/prolonged, primarily while accessing the lower panels of the ultrasound systems
• Balancing: This activity occurs rarely and periodically and occurs when the worker is standing
• Twisting: This activity occurs rarely and is periodic in the lower back. It may occur with some of the tasks performed

Additional requirements

• Must have strong problem-solving skills
• Must have the ability to manage and provide support on multiple projects at the same time
• Must have strong communication skills
• Proficiency in Microsoft Office
• Must be self-motivated
• Must be willing to work additional hours as needed
• Must have a valid driver's license with a safe driving record
• Must have access to a national credit card for reimbursable business expenses

Travel

Up to 70% travel may be required based on business need (domestic and international).