Technical Support Technician
Key Responsibilities
- Respond to alarms, calls, and tickets; validate mode, temperatures, flow, and unit status
- Capture trends, screenshots, and event timelines
- Execute approved runbook actions and stabilization steps
- Escalate potential SOO or efficiency concerns with evidence, not speculation
- Support EU CX as needed (time-zone coverage, coordination, data collection, escalation assistance)
- Authority / Limits: Overrides are permitted only when explicitly approved by the Director of Technical Service or Manager, Technical Support Operations
- All overrides must be documented, time-bound, and reviewed post-action
- No control tuning without approval
Success Looks Like
- Accurate, timely data capture that enables fast decisions
- Disciplined escalation with complete context
- Safe execution under pressure with minimal rework
Skills & Requirements
- Education / Experience
- HVAC technical school
- 2–4 years supporting HVAC, controls, or mission-critical systems
- Specific Skills / Abilities
- Spanish-speaking (Professional level) required
- Basic understanding of chilled water systems and control fundamentals
- Ability to follow runbooks and escalation procedures precisely
- Comfortable in a 24/7 support environment; strong documentation habits
About Our Parent Company, Endeavour Energy
Endeavour is the main hub—a self-sustaining incubation platform for innovation—within a larger ecosystem focused on sustainable infrastructure. It provides the space, time and all necessary resources to take advanced technologies from ideation through development to launch. Every day we are helping innovators to develop and launch global solutions to tackle global challenges, which is no easy task. Our teams work extremely hard because we all believe in Endeavour’s mission: to guarantee clean water and renewable energy to everyone, everywhere. We are working hard to decentralize infrastructure and deploy innovative energy, water and waste treatment solutions that are more sustainable and more profitable than those currently in existence. Our team of passionate change-makers want to leave the world better than the way we found it.
Great Place to Work
- A fast-paced, entrepreneurial culture focused on innovation.
- A flexible, autonomous work environment.
- A culture of respect, learning and excellence.
- Experienced, highly talented experts as team peers.
- Growth and travel opportunities.
- A team of change-makers having a significant impact on people and the planet.
Contact
Contact: recruiting@endeavourii.com
Application Instructions
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