Technical Support Technician

About the role

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution.

Responsibilities

• Respond to telephone calls, email, and personnel requests for technical support
• Identify, research, and resolve technical problems
• Document, track, and monitor problems to ensure timely resolution
• Perform cabling installation

Requirements

• May require an associate's degree in a related area and 0-3 years of experience in the field or in a related area
• Knowledge of commonly-used concepts, practices, and procedures within a particular field
• Relies on instructions and pre-established guidelines to perform the functions of the job
• Works under immediate supervision; primary job functions do not typically require exercising independent judgment
• Typically reports to a supervisor or manager
• Experience in low-voltage cabling, telecom, data centers, construction, warehouse, manufacturing, or logistics
• Ability to safely lift and move up to 35 lbs repeatedly
• Ability to stand, walk, bend, kneel, and climb ladders for extended periods
• Ability to read and follow work instructions, diagrams, and standard operating procedures (SOPs)
• Comfortable working in varying temperatures and wearing required PPE
• Strong communication and teamwork skills
• Basic computer skills for documentation, ticketing, and inventory systems
• Ability to adapt to changing priorities and meet operational deadlines
• Ability to push, pull, and maneuver server racks, carts, and equipment safely as part of a team

Skills

• Cabling installation

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule and Location

This is a Contract to Hire position based out of Berwick, PA. This is a fully onsite position in Berwick, PA. Entry level.

Application Deadline

This position is anticipated to close on Sep 23, 2026.