Technical Support Technician
Express Employment International · Oklahoma City, OK · 1 wk ago
Information TechnologyFull-time
Responsibilities
- Respond to HQTS support requests via email, phone, ServiceNow, and walk-up support
- Troubleshoot hardware, software, application, and access issues
- Provide remote and onsite support to HQ users
- Communicate clearly with users regarding issue status and resolution
- Escalate issues to appropriate IT teams as needed
New User Deployment & Onboarding
- Prepare, configure, and deploy user equipment for new hires
- Ensure systems are fully functional before employee start dates
- Cook up coordination with HR, hiring managers, and IT teams to meet onboarding timelines
Inventory Intake, Recirculation & Asset Handling
- Receive and process returned IT equipment
- Wipe, reset, and prepare devices for redeployment following security standards
- Track equipment status and lifecycle
Storage, Labs & Equipment Organization
- Maintain clean and organized IT storage and lab spaces
- Stage equipment for deployment and recirculation
- Monitor inventory levels and coordinate with the Equipment team to ensure adequate stock
Collaboration & Process Support
- Collaborate with HQTS team members for coverage and workload balance
- Follow IT documentation, ticketing, and process standards
- Identify opportunities for process improvement
Qualifications
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred; equivalent combination of education, certifications, and relevant hands-on experience will be considered in lieu of a degree
- CompTIA A+ certification, or ability to obtain within 6–12 months strongly preferred
- Certifications preferred: A+, Network+, M365 Fundamentals, ITIL Foundation Knowledge, Skills, Or Abilities
- Experience providing IT technical support in a corporate environment
- Working knowledge of Windows devices and Microsoft 365
- Strong troubleshooting and customer service skills
- Able to manage multiple tasks in a fast-paced environment
- Experience with device deployment and asset management
- Familiarity with ServiceNow or similar ticketing systems
- Experience working in equipment labs or inventory management