Technical Support Supervisor

Responsibilities

• Lead and manage the technical support team to deliver exceptional customer service and timely resolution of technical issues.
• Oversee the escalation process and ensure effective communication between customers and internal departments such as Engineering, Product Management, and Logistics.
• Develop and implement process improvements to increase efficiency and customer satisfaction within the technical support function.

Qualifications

• Minimum of 2 years of proven experience in leading technical support teams and managing customer technical issues effectively.
• Minimum of 2 years strong knowledge of technical support processes, troubleshooting methodologies, and customer service best practices.
• Minimum of 2 years’ experience with support tools and technologies such as CRM systems, ticketing platforms, and knowledge bases and background in SAS.
• Ability to analyze complex technical problems, run reports in case management, and coordinate cross-functional resolution efforts.
• Bachelor’s degree in a relevant technical or engineering field.
• Experience in building automation or related industries.
• Strong leadership and team development skills.
• Familiarity with Honeywell products and solutions.
• Experience with ERP systems and data analysis tools.

About the Role

Reporting directly to our Technical Support Manager, you will work out of our Salem, OR location on an On-Site work schedule. You will impact customer experience by driving high-quality technical support services, improving team performance, and ensuring alignment with Honeywell’s service standards and business objectives.

Benefits

• Competitive salary
• Leading-edge work
• Developing solutions side-by-side with dedicated experts in their fields
• Comprehensive benefits package including:
• Employer subsidized Medical, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability
• 401(k) match
• Flexible Spending Accounts, Health Savings Accounts
• EAP, and Educational Assistance
• Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave)
• 12 Paid Holidays

Schedule

On-Site