Technical Support Specialist

Job Responsibilities

• Executes field action remediation including deploying software and firmware remotely, configuring devices in RSS, and performing other remote remediation activities.
• Maintains accurate records and documentation on service tickets.
• Completes service documentation as required.
• Interfaces and works closely with advanced support specialists as needed.

Qualifications

• Three to five years of service experience in troubleshooting and repairing electronic systems, preferred.
• Computer Science, Technology, or Healthcare-related degree or equivalent work experience.
• Two to three years of proven applied experience in a similar role.
• Goal and action-oriented with strong analytical skills to troubleshoot problems logically.
• Strong understanding of Windows operating systems and versions, Active Directory, domain security, and Bomgar.
• Knowledge of cloud computing, SQL, AD, Windows-Unix/Linux, Remote access, and SQL scripting.