Technical Support Specialist with Security Clearance

Role Impact

Technical Proficiency:

• Computer networking concepts, protocols, and security methodologies
• System performance and availability monitoring
• Network access, identity, and access management (e.g., Public Key Infrastructure)
• Remote access technologies
• Systems administration concepts
• Common network tools (e.g., ping, traceroute, nslookup)
• Electronic device functionality (computers, network components, peripherals)
• Operating System command line execution (e.g., ipconfig, netstat)
• Cloud computing service and deployment models (SaaS, IaaS, PaaS)
• Network protocols (TCP/IP, DHCP, DNS)

Security Awareness:

• Cybersecurity principles, threats, and vulnerabilities
• National and international cybersecurity laws, regulations, and ethics
• Organizational IT user security policies (e.g., account management, access control)
• Data security standards (PII, PCI, PHI)
• Information classification, compromise procedures, and incident management processes

Support and Service Delivery:

• Risk management processes (assessment and mitigation)
• Incident data analysis and trend identification
• Service desk best practices
• Customer service and communication skills
• Technical training development and delivery
• Trouble ticketing system utilization (incident, problem, event documentation)
• Standard Operating Procedure (SOP) development and maintenance

Requirements

• Clearance: Must possess and maintain an active Secret Clearance
• Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support
• IAT I Certification: A+, Network+, SSCP, CND, OR CCNA

What Sets You Apart

• IAT II Certification: CCNA, Security+, CySA+, CND, OR SSCP

Physical Requirements

• Sit for extended periods of time and work at a computer workstation
• Use hands and fingers to operate keyboards, mice, and other input devices
• Communicate effectively, both verbally and in writing
• Specific vision abilities required may include close vision, distance vision, depth perception, and the ability to adjust
• Stand, walk, bend, or reach
• Access equipment located in data centers, offices, or under desks
• Lift and/or move equipment weighing up to 25 pounds