Senior Customer Technical Support Specialist with Security Clearance

About the role

Join our frontline IT support team as a Senior Help Desk Specialist, where you’ll keep critical Navy systems running smoothly and users mission-ready. You’ll lead a dedicated support staff and make a direct impact every day by solving real-time technical challenges.

What You’ll Do

• Manage Tier I–III help desk operations and staff performance.
• Diagnose and resolve complex technical issues using ServiceNow or BMC Remedy.
• Monitor ticket queues and ensure SLA compliance.
• Provide training, escalation support, and clear communication across user groups.

What You’ll Bring

• Six years of help desk experience within DoD or federal environments.
• IAT Level III certification required.
• Strong troubleshooting and customer-service mindset.
• Proficiency with common support tools and ITSM systems.
• A calm, professional approach under pressure.