Technical Support Specialist - Texas First Energy Solutions
About the role
The Technical Support Specialist works closely with operations managers and local technicians to provide training, advanced diagnostics, troubleshooting, analysis, and other general technical support on rental equipment or applications. This role works with fleet and operations teams to optimize operational readiness for products across branches or regions based on sales demand forecasts. Additional responsibilities include technical oversight of product changes or updates, as well as participation in developing or evaluating new equipment rental solutions or services. The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.
Responsibilities
- Models, promotes, and reinforces the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
- Provides detailed technical knowledge or advice and consultation to the Operations teams on the technical capabilities of rental equipment to support rental solutions to end customers including during jobsite walks or directly to end customers.
- Reviews, tracks