Technical Support Specialist - On Site, Not IT Work

About the role

This is a customer support focused role that provides technical support to external dealers, distributors and end users for Harmar products. This includes phone support and training classes regarding product repair and service issues. Participation with new product development teams to ensure serviceability concerns are considered in the product development process.

Responsibilities

• Provides advanced technical support and training programs to external dealers, distributors, and end users.
• This position may require travel to provide additional support in the field on a limited bases.

Requirements

• 2+ years of previous work-related experience in customer/field service.
• Experience with electro-mechanical technology for purpose of trouble shooting dealer and end-user issues.
• Exceptional verbal and written communication skills.
• Ability to manage and prioritize multiple projects.
• Detail oriented and thorough in completing work tasks.
• Basic Troubleshooting.
• Parts replacement orders.
• Understanding power flow and lift function.
• Understand all outside lift installations.
• Understand inside lift basic installs.
• Understand basic hybrid lift installs.
• Create sales orders and return material authorizations on repair parts.
• Able to read and understand schematics.
• Able to manage and prioritize multiple projects.
• Detail oriented and thorough in completing work tasks.
• Knowledge of principles and processes for providing customer service and/or technical support. Includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Qualifications

• The Harmar way (our Core Values), these are important to us!: Team Players –We lean on each other, are dependable and trustworthy. Get stuff Done – We finish the job and possess a strong work ethic Can-Do Attitude – A spirit of positivity and flexibility. We go the extra mile Genuinely Cares –We are accountable and work to be customer champions. Does the Right Thing – Every Time, All the time. No exception, No compromise. Embraces Inclusion – We love diversity. Come as you are. We like it that way.

Skills

• Customer Service
• Technical Support
• Electro-Mechanical Technology

Benefits

• Great Place to Work Certified Company
• Opportunities for Growth
• Strong Team Environment
• Flexible Work Schedule
• Competitive Compensation

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible to accommodate the needs of the position and the employee.