Technical Site Support Specialist

About the role

The IT Site Support Specialist provides primary on-site technology support for employees and operations at our Traverse City manufacturing location, with occasional remote support for Tarboro, Southbridge, Airway Heights, and the corporate office. This position supports end-user computing, infrastructure, security, IP telephony, label processing, RF guns and other technology needs that help maintain reliable bakery operations.

Location: Traverse City, MI (Onsite). Duration: 6 Months+. Interview Mode: Three-round interview setup: Initial Microsoft Teams interview with HM, Technical Microsoft Teams interview with Lead Technologist, Final On-site interview at the manufacturing plant.

Responsibilities

• Provide Tier 1 and Tier 2 support for PC hardware, voice and intercom systems, Microsoft 365, desktop operating systems, and application software.
• Support the IT infrastructure and hardware used in bakery operations.
• Install, configure, and maintain desktop and laptop computers, tablets, wireless devices, handheld RF devices, and peripherals.
• Work closely with managed service providers and IT management on network projects, upgrades, and installations.
• Partner with bakery maintenance and safety teams to support production- and safety-related hardware and software.
• Troubleshoot and resolve hardware and connectivity issues locally and remotely.
• Refresh aging equipment and coordinate with service providers to migrate data to replacement computers.
• Maintain accurate hardware, software, and licensing inventories.
• Coordinate with the Infrastructure team and vendors to confirm product delivery and ensure new equipment is installed, configured, and ready on schedule.
• Provide after-hours support as needed.

Qualifications

• Bachelor's degree preferred.
• Three to five years of corporate help desk, systems administration, or IT support experience.
• Experience providing Microsoft 365 support to end users.
• Ability to manage and support diverse hardware and peripherals (i.e. RFGuns, Label Printers, iPads, etc.)
• Knowledge of MDM tools and capable of supporting mobile devices.
• Working knowledge of network switches and switching technologies.
• Familiarity with Kronos timekeeping technology.
• Strong interpersonal skills and the ability to work effectively with employees and management at all levels.
• Self-motivated and able to work independently with limited supervision.
• Ability to learn new technologies quickly, solve practical problems, and work effectively under tight deadlines and pressure.
• Ability to prioritize and manage multiple tasks and deadlines.
• Excellent root-cause analysis, troubleshooting, and problem-solving skills.
• Collaborative and team-oriented.
• Proficiency with Microsoft Office applications.

Skills

• Microsoft
• Teams
• Devices
• Infrastructure
• Operations