Technical Support Specialist I

About the role

Under direct supervision, provides administrative and technical support.

This role contributes to the responsible and innovative use of AI across the agency. By supporting employee training and readiness, the Temporary AI Training Coordinator helps ensure that Energy Northwest continues to adopt modern tools effectively, safely, and in alignment with operational and regulatory expectations.

This is a 7 month temporary position. Due to the nature of the work, the selected applicant must be able to work onsite in Richland, WA.

Responsibilities

• Develop introductory AI training materials, including job aids, demonstrations, reference cards, and beginner-friendly tutorials.
• Deliver instructor-led sessions, both virtual and in‑person, to employees across departments.
• Create clear step‑by‑step guides to assist employees in learning new AI tools.
• Maintain training content as AI tools and EN guidelines evolve.

• Collaborate with supervisors, subject-matter experts, and the IT/AI team to gather training requirements.
• Assist employees during training sessions, responding to basic questions and escalating complex issues appropriately.
• Track attendance, collect feedback, and recommend improvements for future courses.
• Perform administrative tasks including scheduling sessions, preparing materials, and posting updates to SharePoint or internal systems.

• Ensure all training content aligns with Energy Northwest policies, including cybersecurity, responsible AI use, and data-handling expectations.
• Reinforce safe and compliant methods for interacting with AI tools, especially those used in operational and regulatory environments.

Requirements

• High school diploma or equivalent.
• Strong communication skills and professional demeanor.
• Ability to learn new technology tools quickly.
• Comfort presenting to small groups in both classroom and virtual settings.
• Basic proficiency with Microsoft 365 applications (Teams, SharePoint, Outlook).

Qualifications

• Coursework, certification, or interest in artificial intelligence, machine learning, or information technology.
• Experience in customer service, training, tutoring, or help-desk support.
• Ability to simplify technical concepts for general audiences.
• Highly organized, adaptable, and able to work collaboratively.

Working conditions

Primarily office or virtual environment. May require occasional onsite training sessions. Must follow all Energy Northwest safety, cybersecurity, and data‑privacy procedures.

Pay

Pay Range: $19.86 - $24.82 Hourly. The salary listed represents the starting pay range for this position. Starting pay is calculated from the minimum of the salary range and actual individual placement within the range is determined based on the candidate's experience, education, skills, and abilities related to the role. The level and final offer will also take into account the candidate's overall qualifications.