Technical Support Specialist I

Responsibilities

• Provide prompt, courteous technical support to end users through Help Desk services
• Support IS analysts in applications, operations, and system-related activities
• Perform software management tasks, including installation, configuration, and inventory tracking
• Aid in improving utilization of IT systems through troubleshooting, guidance, and issue resolution
• Diagnose and resolve technical issues within IT infrastructure and applications
• Develop and maintain policies and procedures for enterprise risk management and internal controls
• Establish and promote risk management methodologies, tools, and best practices across the organization
• Collect, evaluate, and maintain data related to risk assessments, controls, and mitigation activities
• Partner with business units to develop and maintain risk registers and improve risk management capabilities
• Conduct risk assessments, audits, and control evaluations; prepare and present findings reports
• Perform follow-up activities to ensure resolution of audit findings and mitigation actions
• Design and deliver training, workshops, and awareness programs to support a strong risk culture
• Coordinate with Executive Board Auditor and key stakeholders on risk and audit matters
• Maintain audit and risk documentation in compliance with regulatory and organizational standards
• Provide oversight and guidance to contractors or matrixed team members supporting risk or audit work
• Monitor and evaluate effectiveness of risk management programs and recommend improvements
• Ensure alignment of risk practices with industry standards, regulatory requirements, and best practices
• Support special projects, benchmarking studies, and assigned initiatives
• Support biennial refueling outage activities as required

Requirements

• High school diploma or GED required
• Minimum of 5 years of administrative support or technical support experience
• Basic knowledge of project management techniques and principles
• Demonstrated planning, organizational, and prioritization skills
• Strong verbal and written communication skills
• Ability to exercise sound judgment and make decisions based on data and rational analysis
• Ability to manage multiple priorities and understand interdependencies between activities
• Experience using standard computer software tools and systems
• Knowledge of technical specifications, codes, and applicable standards
• Understanding of core values related to human performance and cost-effective work execution
• Ability to support projects and initiatives, including coordination and execution tasks